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Participating Frequently
November 14, 2014

P: Scanner driver problems in Photoshop CC and CC2014 on MacOS

  • November 14, 2014
  • 27 respuestas
  • 876 visualizaciones

Please update scanning method for MAC with Photoshop CC or CC2014. (Currently cannot scan directly anymore from my Epson Perfection 4490 Photo scanner to Photoshop. It used to be so easy. Now I have to use Epson or Mac to scan, save as TIFF, and then open in Photoshop. Very clunky and time consuming. Not a solution.) Please fix this glitch.

Este tema ha sido cerrado para respuestas.

27 respuestas

Inspiring
April 16, 2015
That crash sounds like an issue untreated to this topic. Please create a new topic on the crash, and include the full crash report.
will2ko
Participating Frequently
April 16, 2015
In fact it does not work so well with Image Capture. It can scan, yes, and the scanned image opens well in photoshop, but when I use the brush to retouch, photoshop CC (2014.2.2) crashes immediatly. So the best thing to do in full knowledge of the facts is to quit Photoshop CC just after scanning, (therefore Image Capture also quits) then to relaunch photoshop, open the image scanned previously and everything is going well !
Participating Frequently
February 4, 2015
I had to use the Apple Image Capture, which is ok, although I preferred scanning through the Photoshop program. Have not yet found another solution, unfortunately. Some feels it's an advantage to keep scanning in the background with a separate program. Hope you can make this work.
Inspiring
February 4, 2015


I have successfully installed Photoshop CC 2014.2.1
A scanner is connected: EPSON PERFECION V700 Photo

When importing from the scanner, it works the first time.
After saving the first scan, I click import to scan a second image.
Then Photoshop won't generate an over view for the scanner, I can not scan more then once. In order the do a second scan I must restart PS every time.

I have tried calling customer support, they recommended I update PS.
I also updated the scanner for this iMac.

Do you have any advice?
This system is fundamentally important to our business which has come to a halt because of incapability to scan.
Participating Frequently
December 11, 2014
Yes, I am very relieved that I don't have to buy Vuescan now. But hope they do fix the scan resolution dropdown, as that is something that should work.
will2ko
Participating Frequently
December 11, 2014
Yeah ! After installing the 15.2.2 update, Image Capture works well with Yosemite, except a little display bug (scan resolution choice, but it's easy to get around the thing by switching between grayscale and color mode, and go back to the resolution mode drop down menu). It's possible now to scan multiple images, opening in Photoshop CC if the option is checked. This is the solution that I will use from now on, instead of Vuescan.
Legend
December 11, 2014
It should work on Yosemite as well.
Participating Frequently
December 11, 2014
Yes Jeffrey, I just updated to 15.2.2 and did two test scans, each with multiple images. Did one page and then the next successfully. What a relief. At least I consider this a workable situation now. Assuming this will work on Yosemite? I have not yet upgraded but plan to within the next month, or whenever my current projects are done. Many thanks to you and your Adobe team.
Legend
December 11, 2014
Joan, can you try the 15.2.2 update that was released tonight with Image Capture and let me know if you get the dialog more than one time?
will2ko
Participating Frequently
December 10, 2014
I'm sure. 😉