Known Participant

P: Spinning Beach Ball PS 23.3.1, 23.3, 23.2.2, 23.2.1, 23.2, 23.1.1

Forum|Forum|3 years ago
April 26, 2022
5 replies
5849 views

Spinning Beach Ball with every function on all recent updates since 23.1.

I work on large files (over 6G) with multiple layers and have been plagued by this incessant spinning beach ball for the last couple years with updates. The most stable version I have been able to find as of late is 23.1 and that has it's crash issues but at least I am not stuck watching the beach ball throughout the day. With each update remove all prefs, which is a pain in itself to have to reset workspace each time, do a clean install the new version and within seconds the beach ball starts again. Revert back to 23.1 and no issues, except for the annoying crash with brush size 00.

PS 23.3.1 iMac 2019 OS 11.6.5 3.6 GHz 8-Core Intel Core i9 64 GB

Same issue with all recent updates since PS 23.1

macOS

This topic has been closed for replies.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Photoshop 23.5. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.5, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

R

rod mcleanAuthor

Known Participant

Thanks for your response

Cache levels -7

Cache tile size -1024k

current version 23.3.1 and has been very stable with all files

-clean install, deleted all prefs including 22 settings (machineprefs)

Interestingly I upgraded to 23.3.2 and crashed almost immediately so reverted back to 23.3.1

J

Jacob Co.

Community Manager

@rod mclean I've been able to reproduce a similar issue on some of my mac hardware for specific cases of layer visibility toggling along with zooming on a large file. Several developers across multiple teams have been profiling and attemtping to reproduce and find a root cause as well. We are trying to determine if issues are existing or regressions (performance work is ongoin for existing issues).

Can you tell me what settings for "Cache levels" and "Cache tile size" you are using in the "performance" settings panel?

CShubert

Community Manager

Hi @rod mclean ,

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

One last thing to try is to revert to 23.0.2 and see if the issue remains as others have noticed this version works in this situation.

Thank you,

TheDigitalDog

Inspiring

Try logging into another account (you may need to make one), still SBBD?
Try starting up in Safe mode (hold down Shift Key when booting), still SBBD?
You might want to try running a free utility like Onyx: still SBBD?
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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