Skip to main content
Participating Frequently
August 10, 2020

P: Stops detecting graphics processor after image resize

  • August 10, 2020
  • 47 replies
  • 1232 views

Photoshop has no issue detecting my graphics processor on launch and through most prcoesses. However, if I resize a photo or image, there's a brief flash of white and I find that, if I go to Preferences/Performance, the graphics processor is no longer detected. Photoshop runs normally after this - I don't detect any slow-downs, etc. - but this only began happening with the update before last. I've never had this issue before and I've been using the same graphics card for a couple of years now.

Any ideas? My thought is that it's a bug in the latest iterations of the software...

47 replies

Inspiring
January 28, 2021

*Swillklitch  I loses GPU after using filter which use GPU also.  But interesting, if I open new document with it, there all be work fine with GPU, just for this new image.

Inspiring
November 11, 2020

I reinstalled the OS to W10 64, worked for a week and then it happened again. Luckily, now I can repair it somehow. So I made a few rounds of breaking and fixing it and found a little trick to avoid the problem. May work for some of us, but not for all, I guess.

I frequently use VLC along with Ps and it usually loses GPU with it. I changed the codecs in VLC from automatic to Direct 3D11 and never seen any problem since then. I think, Ps trying to share some GPU drivers with video app, failing and gives up.

Participating Frequently
October 26, 2020

thanks chuck_rose_d2stnwu6fy3r0

this is a solution, works fine thanks for the help!

Participating Frequently
October 26, 2020

Someone gave me a tip that worked for me: on Image Size window, I changed the Resample to "Bicubic (smooth gradients)". Never had this problem again.

PS::Chuck
Adobe Employee
Adobe Employee
October 26, 2020

Rupert, we're working on an OpenCL problem with Nvidia cards. Please turn off OpenCL in preferences->performance->advanced. Does this fix the falling out of GPU on the main campus issue after a resize?  

Participating Frequently
October 26, 2020

But, even though photoshop has increased its requirement, this is still an instability bug, just like the others here we have current cards, mine is an RTX 2060 with 6gb, and constantly when I resize files the graphics processor is disabled of nothing, there is no warning.

 

Coming after so many complaints and just saying that a person has an older card and sending it for support is really a lack of sympathy with its users unless they say it is a bug and they are investigating it and soon there will be a solution something much better.

We need an update to resolve this issue!!!!

Legend
October 25, 2020

Photoshop's GPU requirements have increased. 

 

If your card is not supported you may need to upgrade your graphics card.

 

For example Jim's "AMD Radeon R7 250 Series" card is very old and is not supported:

 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards  

 

It scores less than 700 on this benchmark: https://www.videocardbenchmark.net/directCompute.html 

 

More modern cards that have been released in the past year or two that score in the 2000s and 3000s can be had for $100-$150 (see the same link above)
 

Inspiring
October 21, 2020

Same problem here. 1050Ti, everything was fine, but I decided to update PS yesterday. A few white flashes, while zooming and it stopped detecting the GPU. Now I don't have a smooth zoom anymore. Reboot does not help. Driver updates does not help.

What is more funny, I can't roll back to the previous PS 21, which worked fine! Why did they do it?

Inspiring
October 14, 2020

Same issue here on 2080 TI, 32 Gb RAM,  Intel 10900k. Really need a bug fix for this!

Participating Frequently
October 7, 2020

I have a legion 5i with i710th, 16gb, RTX 2060 and the same thing happening with me, all the time I create a smart object and resize inside of him, photoshop disable my graphic process of nothing, I made many updates to fix this, and the only thing I can do is close and open again the photoshop. But now I know is a photoshop bug, this not possible with so many different configurations happening the same thing. Need a bug fix on this, adobe!