P: Stuck at Initializing Video Export

[FeedbackCommunityMember]

After upgrading to 19.5.1, this issue still persists. I am rendering 175 frames into a video and the Initializing Video Export progress bar gets about 80% across and stalls. The program is unresponsive after that.

[J453]

Are you on macOS or Window?

[FeedbackCommunityMember]

I am on Windows 7 SP1, 32GB. I've been able to do this successfully on my 2013 Mac Air.

[Hannah Nicollet]

Hi Dave,

May I take a look at your machine? I sent you an email to see if we could set up a screen share.

Thanks!
Hannah

[FeedbackCommunityMember]

I am having the same problem. I only have 15 layers and it gets stuck at around 80%. It worked fine in Photoshop CC 2017, but the same exact thing that the OP said is happening to me in Photoshop CC 2018

[FeedbackCommunityMember]

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

[FeedbackCommunityMember]

Hi Hannah,
I've got these same issues continuing after looking at the workaround. Oddly neither of the the 2 library files you highlighted were v10.0. One was 6 the other 8... Please can you help?
Thanks
Marcus

[Hannah Nicollet]

Hi Marcus,

Sorry you're having trouble. The folder where you find the file is irrelevant. You're looking for a null copy of Trace Database.txt anywhere on your system -- the files I mentioned are just suggestions as to where to look, so basically look in ALL subfolders, regardless of the version.

Another possibility is a zombie process is preventing your render. If you close Photoshop and pull up the activity monitor and see a copy of dynamiclinkmanager running, end that task.

Either of those workarounds should get video running for you again, but if they don't email me and we can set up a screen share.

Thanks,
Hannah

[Hannah Nicollet]

Hi Everyone,

The primary cause of this issue has been addressed in the newest release of Photoshop, which is now available for download. Please open your Creative Cloud app, upgrade Photoshop and try your video render again. We would appreciate your feedback.

Thank you!
Hannah

[canadiana71915771]

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

[canadiana71915771]

Hi Hannah,

I updated my PS version as you suggested. After restarting my PC and opening Photoshop,  I am still having the issue when loading an MP4  video or a PSD file with a video component.

When importing a video I am getting the  : "Initializing Video Export" message and gets stuck at 80%

When opening a PSD document with a video component I am getting the : "Preparing Smart Object" message and gets stuck at 10%

Please help. Thanks.
Carlo

[Hannah Nicollet]

Hi Carlo,

I'll email you about setting up a screen share.

Thanks,
Hannah

[hello234556554]

Hello, I have this issue, it seems to have just started for me after upgrading PhotoshopCC to v20.0.6
I try to export a video (an image sequence) using the Render Video button at the bottom left. The "Initializing Video Export" progress bar goes to 100% and stays there, I let it run overnight. 

Please advise.
Thanks,
Michael

[J453]

Have you tried restarting the whole computer and trying again? What OS/version are you running on?

[Myrophoto]

I have 21.0.3  Same issue, "Initializing Video Export" 

[rickr96644826]

I am having the same problem with the very latest Photoshop CC. Not good.

[rickr96644826]

Any solutions?

[rickr96644826]

[rickr96644826]

Version 21.1.2 Adobe Photoshop CC.

[FeedbackCommunityMember]

I'm also having this issue with Photoshop CC 21.1.2 on Mac OS 10.15.4. I've given Photoshop full disk access in Security & Privacy. I've restated the computer.

When I go to Export: Render To Video, progress bar looks almost complete, but hangs indefinitely.

On a 2019 Macbook Pro, 32gb memory, graphics card: Radeon Pro Vega 20 4 GB
Intel UHD Graphics 630 1536 MB

[rickr96644826]

Jim -

This appears to be a common issue on both Mac and Windows... Adobe software engineers, where are you on this issue?

[Hannah Nicollet]

Hi Jim and Rick,

Do you have any external plugins that might not be updated? We have been seeing plugins that are older that are interfering with DLMS loading. 

To quickly determine whether Photoshop is loading a problematic optional or third-party plug-in, do the following:

1. Close Photoshop.
2. Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”
3. Click Yes to skip loading optional and third-party plug-ins.
   
   ***Note**This disables optional and third-party plug-ins only for the current session. If you quit and restart Photoshop without holding down the Shift key, the optional or third-party plug-ins will be enabled.
4. Try to re-create the problem.
   
   Thanks,
   Hannah
5. 
   
   
   

[hello234556554]

Hello, I tried this and was able to export the video succesfully after launching Photoshop holding Shift. There was no mention of optional and third-party plugins. Then I quit and restarted Photoshop, opened the same file and tried to export video. This time it got stuck again on "Initializing Video Export"

[Hannah Nicollet]

Thanks for the update Michael. What OS are you using? To troubleshoot you'll need to figure out which plug-in is giving you trouble, but that file path is different depending on your OS.

Cordially,
Hannah

[hello234556554]

Hi Hannah I am running macOSx 10.13.6

[Hannah Nicollet]

Okay this doc contains instructions for dealing with outdated or defective plugins. Sometimes it just requires an update.

Thanks,
Hannah