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Carlos_Oliveras
Known Participant
April 25, 2014

P: Switching from Wacom tablet to mouse, every click gets lag (latest CC & CS6) on Win 7/8

  • April 25, 2014
  • 42 replies
  • 2534 views

In Photoshop CC and CS6 (only if latest update has been applied, apparently), mouse clicks on the canvas area (*not in menus or palettes*) are lagged after using a Wacom tablet. Detailed explanation:

• When starting Photoshop, mouse works okay. Then, if I switch to my Intuos Pro (latest drivers), everything is fine too.
• But here comes the problem: when I switch back to the mouse, the very first mouse click (after switching from tablet) is NOT lagged, but the rest from then on, ARE.
• If the switch from tablet to mouse is done very quickly (clicking on canvas or ruler area with the pen while swiftly clicking with the mouse), then the lag does not happen.
• Closing Photoshop and re-opening it gets rid of the lag, until the tablet is used (then the problem starts again when switching to the mouse).

This problem has been debated here: http://forums.adobe.com/message/5768548
It has also been repeteadly reported to Wacom, who have not acknowledged or denied the problem: http://forum.wacom.eu/viewtopic.php?f...
User pinkbunkadoo posted a 15 sec video demonstrating the problem: https://www.youtube.com/watch?v=1D51R...

While the knowledgeable Chris Cox suggested that this seems a driver issue, we (the affected users) still believe that something changed in the latest Photoshop versions that brought up this problem, since it does not happen at all with CS6, CS5, etc. (although CS6 with latest updates seems to have the problem too). It doesn't happen either with a couple other pressure-sensitive design programs I've tried (ArtRage and SmoothDraw).

I've been able to reproduce this problem in all the machines I've tried it on (Win 7 and Win 8 systems), which do not seem to share any particular software or hardware that suggests a pattern. I've tried reinstalling the OS twice to no avail. My main machine is Win 8.1 x64, i7 930@2.8, 20 MB RAM, gfx card ATI Radeon HD 6800 series, and using Photoshop CC latest version (14.2.1).

This bug is extremely annoying for people like me that switch a lot between mouse and pen (I use mouse with my right hand, for menus, marquee selections, paths, etc., and the pen with my left hand to draw with brush tools). I'm more than willing to provide any additional info, should Adobe staff be kind enough to look into this or at least try to reproduce this issue. Thanks.

This topic has been closed for replies.

42 replies

Participant
January 29, 2015
Any news? This is a daily nuisance.
Legend
November 30, 2014
The engineering team is looking into this.
Known Participant
November 29, 2014
The link doesn't load.
But nontheless, resetting prefs doesn't change anything.
Legend
November 28, 2014
Have you tried restoring your preferences?: http://blogs.adobe.com/crawlspace/201...

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
Known Participant
November 28, 2014
Windows8 64bit
and of course: latest Wacom Driver, latest PS CC2014 Version

The Right-Click-Menu lag only apears, when you use it with tablet-pen.
Legend
November 28, 2014
What OS/version are you on?
Do you have the latest driver installed? (6.3.10w2)
Do you have the latest updates for Photoshop installed? http://adobe.ly/PS-Up-To-Date
Known Participant
November 28, 2014
Thats right. Lag is gone between strokes and actions, but now the right-click brush menu is broken. I can't drag the sliders anymore, have to tip them or punch in the numbers.
I wonder if wacom and Adobe even use their own products...
Inspiring
November 28, 2014
I agree that the most incredible thing about the whole thing is the apparent blase attitude of Wacom and Adobe about this. We can only assume that this happened to a tiny proportion of users, but still.

I suppose that's what happens when a company has a near-monopoly. As hugely annoying as the problem was, I doubt many of us were prepared to go buy a non-wacom tablet and use it with Gimp.
Carlos_Oliveras
Known Participant
November 28, 2014
Since I started this topic, I want to say that as of today, the problem is not happening for me anymore. Apparently, it got fixed with the latest driver version from Wacom, applied with the latest Photoshop CC version, but I've waited some weeks before saying anything, to make sure it is indeed working. Well, not 100%: now there's a different bug - sometimes, when using brush tools, a straight line is drawn from one point to the other when holding the pen over the tablet just after switching from mouse to pen. It's amazing these Wacom people ain't able to do a d-rn thing right once and for all. I'm sorry, I respect and appreciate their work but they just don't cut it. At least the new bug isn't even remotely as annoying as the lag bug. In fact, there's even a newer driver version which appeared shortly after the one I'm using, and I haven't dared to update to it because I'm sure it will break a different thing, and I am fine as I am right now.

Still, it wouldn't surprise me a bit if the problem started happening again (Windows 9 cames out, we have to update the Wacom drivers and there we go again). It has been an really, really, really crippling issue for many people like me for over one year, and we are still waiting for somebody from Wacom (or Adobe, or both) to say: "yes, there was a problem caused by "x", and we solved it, sorry". It appears to be something that no one has considered important enough to seriously look into it, That speaks volumes for iself - in fact, even Wacom took more than half a year to just mildly acknowledge the problem, and currently their staff is almost missing from what used to be a support forum.

I don't know if these threads-topics (here and at wacom's) played some role in the bug being noticed and fixed, but like I was saying, if it were to happen again, to h-ll with it. I'm not losing more time running around forums and the likes feeling like I'm talking to the wind (specially regarding Wacom - at least Chris Cox from Adobe joined the discussion, here and also at adobe forum's, and I'm seriously thankful for that, not that I can say the same for Wacom).

I truly wish this issue has gone away also for the rest of you. Otherwise, you're on your own. We've always been.

Best of luck for you.
October 6, 2014
Still experiencing pen-mouse lag here with an Intous4 (driver 6.3.9w3) and Photoshop CC 2014 (20140730.r.148 x64) on Win 7 Pro. PSUserconfig.txt did nothing.

Only thing that seems to have gotten better is that originally I believe the lag affected panning and zooming, but that is now gone. However, there's still almost a full second from when I press the mouse button to Photoshop drawing a stroke...