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E
Eugene5C3F
Participant
August 7, 2021

P: The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

  • August 7, 2021
  • 4 답변들
  • 7150 조회

The grid lines disappear for different positions on a 4k monitor + nvidia 2070 + win 10

 

{Moderator edited title - PS-72601}

 

이 주제는 답변이 닫혔습니다.

4 답변

J
J453
Legend
November 25, 2021

Can you please try Photoshop 23.0.2 update. It contains fixes which should address what you were seeing.

J
J453
Legend
August 28, 2021

Engineering is looking into this issue.

E
Eugene5C3F작성자
Participant
August 28, 2021

Hi! Thanks for the help!

 

I forgot to mention: the problem appears only if the gpu acceleration is on.

Without it the grid works well but of course everything is very slow.

 

Michael Bullo
Community Expert
Michael BulloCommunity Expert
Community Expert
August 28, 2021

Could you please elaborate on the problem. Some screen shots could help. Are you saying the grid lines will appear/disappear depending on where the image or Photoshop is located on the screen? Is the magnification a factor?

    E
    Eugene5C3F작성자
    Participant
    August 28, 2021

    Yes I have tried a lot of actions including reseting settings.

    It looks like to be a bug of Nvidia 2070 + LG 4k + Win10

    I am attaching screenshots of the problem.

    I "fixed" the problem by downgrading to 1920x1080 resolution.

    On the first screenshot you can see both horiztonal and vertical grid are present and on the second just horizontal present.

    E
    Eugene5C3F작성자
    Participant
    August 28, 2021

    Both moving and zooming is a factor.

    I guess zooming is a factor as well because it changes the image position while zooming it.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    August 27, 2021

    Hi there,

    That doesn't sound good. Have you tried resetting the preferences of Photoshop and see if that helps? 

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

     

    Regards,

    Sahil

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