P: Unusual Account Activity Detected popup in Photoshop

I am getting this as well. I do cycle between 3 devices, (Macbook, Desktop and a SUrface Pro) But I always deactivate one to use on another. I have done this for years. As of this week I'm getting this and and am now down to 4 days. I do use a VPN, but there is nothign unusual on my account.

I'm hopeing this is just a bug.

I have this issue too for days now. Tried all the troubleshooting steps. Reset password twice, deacivated both installed machines, ended all sessions, using Adobe authenticator app. Uninstalled, reinstalled, downgraded and updated Photoshop. Still getting the popup constantly.

Constantly interrupting my work. I have deadlines! This is unacceptable!

My account isn't compromised, I am not using the apps on more than one machine at a time.

This needs immediate attention please.

I got this error yesterday too. I’m not new to Creative Cloud so I followed the directions and both closed all Creative Cloud sessions on all devices and browsers and also changed my password, since it had been a few years since I last did that. But then a little while later later the error appeared again. I was pretty sure the new password wasn’t already compromised because I also use multi-factor authentication as another layer of security.

The fact that no other Adobe app was complaining made me think it was probably a Photoshop-only glitch we would have to sit through until they fixed it. I left Photoshop running for a couple hours today and have not seen the message come back. So my guess is that it was a temporary server-based problem affecting only Photoshop, that some people got hit with regardless of how well they were following the rules with a non-compromised account.

It’s just unfortunate that this caused many of us to spend valuable time running around resetting accounts and passwords that we probably did not actually have to do.

I setup a new (used) Macbook yesterday. In the process of using Photoshop, I got the "too many devices" popup, but my one shows me the three Macs I am signed into, and gives me the option of signing out of one of them. I sign out of one of them and I'm back in business. This is what the dialog  should look like.

https://helpx.adobe.com/download-install/using/device-activation-limit.html

Not being tech savvy on what could be the problem, perhaps work with them on deleting the old account and creating a new one.

Same issue. Support solutions have not been any help. I've always had 2-factor and never allowed anyone else to use my account. I have had it activated on 2 computers, but currently just one.

Yes, I am getting this. First contact with chat support made me feel like a criminal, but then said that I should log out of all devices and change my password. that didnt change anything, kept getting it, but now it says "you will lose access to this Adobe app in 4 days" called support and got shuffled over to Photoshop because that is the only app this is happening in. Phone support said that they were getting A LOT of these calls and that it was on thier radar... and that I should not worry... I wass like "um... when you threaten to take away my livelyhood in 4 days, I am going to worry!"

I logged out all devices in the adobe creative cloud online page. I did not see any unexpected activity. I changed my password. Anyway, they say that I should not be cut off in 4 days, but we will see.

Hello. Yes. I have the same issue. I spent almost 4 hours with technical support in a chat last night. He tried so many different ways to try to resolve it. He did a remote session on my laptop and used the Creative Cloud cleaner tool but it didn't work. He said he checked with another team and other people were experiencing this issue and said they were working to resolve it. He said that I should 24 hours and try again. That was 9 hours ago. I still received it this morning but now it's saying I'll lose access to the app in 4 days. I better not. I use this for my business. My laptop is new, has antivirus/antimalware, VPN. We disabled the VPN and it didn't help. When I looked at my account, in the security settings, there are 3 connections. It lets me end 2 of the 3 (one of which is my laptop) but I can't remove this other instance that it thinks is me. I asked the support rep if there was any way we could kill that connection. He said no. I sent him sysinfo from my machine so he could see the hostname of my laptop, he watched me log into my machine with 2FA and a passkey. He tried to tell me someone else was using my account! I told him how can that be? I'm using 2FA, passkey, password which I reset earlier in the day when this error began popping up. I think that somehow the connections that Creative Cloud makes to their servers is hosed up and thinks I've tried using the app over 3 connections that are not properly terminated? That's my guess. I haven't tried Ai or InDesign but I will later today. I'll update the thread if my issue gets resolved. The support rep said that if, after 24 hours, the issue isn't resolved, to open another chat and they would be happy to help.

@Darrell Stokes This is legit. Do you each have a subscription for Photoshop? You are allowed to install on as many computers as you want but only one can be open/active at a time. Sounds like sharing access might be catching up.