Known Participant

P: Using microsoft surface dial results in crash

Forum|Forum|8 years ago
February 13, 2018
15 replies
669 views

i'm using a a microsoft surface dial to change brush size and hardness in photoshop (because the previous update removed this functionality from my wacom tablet (a problem that is still ongoing))

now, whenever i use the dial to do so, photoshop crashes. this problem arose today (even before i updated to the latest photoshop version), but was not present yesterday.

i'm running windows 10
photoshop 19.1.1

Windows

This topic has been closed for replies.

deniz13Author

Known Participant

Thanks David - hoping the wizards also manage to deal with the pen right click problems too!

D

dtristram

Adobe Employee

found the problem, fix in progress. As usual, only the product gods know when the release containing this fix will be available, but crasher fixes are usually published at a high priority. I'll let you know when an update Ps with the fix is available. Thanks again for the problem report, Deniz!

deniz13Author

Known Participant

Thanks David - appreciated.

D

dtristram

Adobe Employee

Thanks very much Deniz. I now sometimes see the problem. it seems to be related to using the Dial immediately after creating a doc. Working on it!

deniz13Author

Known Participant

i'm using the first five parameters, painting with a wacom tablet.

so far i've used "edit in" from lightroom and "create new" from the landing page when you open photoshop.

D

dtristram

Adobe Employee

are you using the "new" new document dialog or the legacy new document dialog?

D

dtristram

Adobe Employee

Are you painting with tablet or screen pen, or mouse?

D

dtristram

Adobe Employee

Are you using the first five parameter selections (Size, Opacity, Hardness, Flow, Smoothness) or the sixth one, Control?

deniz13Author

Known Participant

i was overly optimistic. the problem has resurfaced.

it seems to be doing it mostly when i close one file in photoshop and then open another.

i opened a blank document, drew with it changing the settings via dial. i then closed it and opened another blank document. when i used the dial, photoshop crashed.

D

dtristram

Adobe Employee

glad I could help! 🙂 No problem, post again here if anything comes up.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded