P: Various issues (Focus Area Selection)

[FeedbackCommunityMember]

Since downloading Photoshop 2014 yesterday, I've noticed a variety of issues that make the program almost unable to use.

1) Selection issues. All selection tools *seem* to work normally until I attempt to use the new focus-range selection tool. After doing so, any selection tool I use (lasso, rectangular marquee, etc) result in me getting selections such as these:





They consistently show up as selected rectangles of various sizes, spread out throughout the canvas. Any additional selections made from this point only amplify the errors.

2) Also possibly caused by the same tool, I started to develop other issues like layers disappearing from the canvas, despite being visible in the layer panel and visible glitches/artifacts on the screen when opening separate windows (such as the save window).

(Artifacts and visibility issues after taking a screenshot, pasting into a new window, and cropping)


I'm currently using Windows 7 on an NVIDIA gtx 670. I have all of the latest drivers, and have no problems with the regular CC version of photoshop.

I have also tried re-installing twice, along with disabling the GPU. No luck.

Rather humorously and ironically, I've had to use the previous Photoshop CC just to make these screenshots at all.

If I notice any other issues, I'll be sure to post them here, unless directed otherwise.

[FeedbackCommunityMember]

Update your video card driver from Nvidia's website, not Microsoft.

[FeedbackCommunityMember]

That's what i do. I even checked the website yesterday to make sure i had the current version....which i do.

I can, however try reinstalling it....so i'll report back when i do so.

[FeedbackCommunityMember]

I got the same problem, and on my case if I use photoshop only all the selection tools looks fine but when I have the lightroom to export to photoshop, all the selection tool are fail, and the select looks different even zoom in and out.

I have uninstall the Photoshop CC and 2014m and re install the Photoshop 2014 only, the problem still exists, and I have try to re install the video driver 2 two time and with Nvidia clean install option. The problem still there

[Saipanman2013]

That is exactly what happened. I tried to use the focus area tool and I got all kinds of artifacting happening. Then I tried to use the quick select tool and quick mask and got all kinds of weird artifacting that could not be deleted. Today everything works fine. I will not use the focus area tool untill they fix it. ITs not my video card as all is well today and I am able to use the quick select and quick mask tools. The focus area tool is a good idea but looks like it need to be debugged.

[kimo71123]

I have had the same issues over the last couple of days. The root cause is the focus area tool! great concept but I have not been able to use it at all

[FeedbackCommunityMember]

Same issue here for me: iMac running 10.9.3.

[Matt_Edwards-Smith]

I've experienced this too. It seems to screw up a whole lot of stuff at once. If I use the brush on a document after using the Focus Area Selection it creates these smeary blocky patterns, and fill results in crazy rectanglish shapes with hints of my background layer's shape thrown in at random.

It only appears to affect the document on which the selection was run.

Using ATI Radeon 4500 (admittedly an old and underpowered card) driver 8.970.100.7000 which ATI and MS both report as being the latest version

[Guest]

I have the same issue on my iMac and MacBook Air.
Using OSX 10.9.3 (with all possible updates installed which were available)

[Saipanman2013]

If you are an Employee I hope you are reading this string.

[FeedbackCommunityMember]

Try converting your document to 8 bit / channel and see if the problem goes away.

Also try turning off OpenCL in Photoshop's preferences, then restart Photoshop and try it on your original 16 bit/channel document.

[kimo71123]

Tried that and no luck. I even discovered it also happens when using the quick selection tool after a few complex selection attempts are made. I'm a portrait retoucher and for most of the techniques I use won't work as an 8 bit file. It has to be 16.

[FeedbackCommunityMember]

Having same issue on IMac running OS 10.9. Has anyone heard of a solution. Has Adobe addressed this yet?

[FeedbackCommunityMember]

Please read back about 2 posts.

[kimo71123]

If those previous work around a work or if you have any luck with any other work arounds a let us know.

[Saipanman2013]

We really do not need workarounds, we need the software fixed or just remove the focus area until it can be redesigned. Great idea just released before all the bugs were known.

[FeedbackCommunityMember]

Tried workarounds. Nothing works.

[CR Henderson]

Same problem here on a late-2012 i7 iMac with 32GB DRAM and 3TB Fusion. It doesn't happen on all images, just on some, but I haven't determined what triggers it.

It happens on both 8bit and 16bit images. It doesn't make any difference whether the Use Graphics Processor is checked or unchecked when I open Photoshop CC 2014. The 'bad' images still cause the problem and the 'good' images do not with the processor checked or unchecked.

The only 'fix' I've found is to restart PS 2014 and not use Focus Select on a problem image again.

[FeedbackCommunityMember]

We need you to TRY the suggestions to help identify exactly what you are seeing and what is affected. We haven't been able to reproduce this problem ourselves. But we suspect that some driver versions may have problems that lead to this problem. So we are trying to learn what factors are involved.

[FeedbackCommunityMember]

Same problem, D800 .nef files. Both my 2013 Mac Pro and late 2012 27" iMac have the issue.

[FeedbackCommunityMember]

Is it really repeatable with a specific image? If so, can you send us a copy of that image?

[CR Henderson]

Yes it is repeatable and I can send you a copy of that image. Where should I send it?

[FeedbackCommunityMember]

ccox at adobe dot com, and I'll forward it to the appropriate engineers and QE.

[CR Henderson]

You should have the info.

[keithrsmith]

Same problem. Win 8.1 Nvidia GT650ti . Latest Nvidia drivers from Nvidia.
Get artifacts in selections using focus area and quick selection tool..

[Saipanman2013]

Thanks Chris