P: White squares/Boxes appear

[santiagos33828144]

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

[Caru_]

Hi, just bought pohotoshop, and this bug is happening. Sometimes, when I move a layer, it start rendering white squares where the layer should be:

When I move the art board it goes away:

I am attaching also I litle movie of th bug happening.

(It says my gpu is compatible by the way)

If anyone knows whats going on!

Thanks 🙂

[Kevin Stohlmeyer]

@Caru_ Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Quit and relaunch PS.

[Caru_]

Hey, that didn't work 😞

[Kevin Stohlmeyer]

Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

[Caru_]

Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
Number of Launches: 10
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.3007
System architecture: Intel CPU Family:6, Model:13, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2304 MHz
Built-in memory: 16147 MB
Free memory: 11079 MB
Memory available to Photoshop: 11894 MB
Memory used by Photoshop: 75 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3050 Ti Laptop GPU
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,977 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=177147558 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

[1 ms]
Start GetSnifferResult

[3033 ms]
Start sniffer 2024-01-17 16:38:07
# Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=177147558 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

{177 ms}
Start platform native
# displays: 1
Display 0
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Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU index=0)

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# attached displays: 1
\\.\DISPLAY1
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Supports UMA: SUPPORTED
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End platform native
{1803 ms}

{1803 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
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Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3050 Ti Laptop GPU/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,170 MB
VRAM: 4,170 MB
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API version: 2.1 (2.1.2 NVIDIA 546.33)
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Vendor name: NVIDIA
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{2079 ms}

{2079 ms}
Start platform OpenCL
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Vendor name: NVIDIA
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Driver version: UNKNOWN
Bandwidth: 174 GB / s
Compute score: 3,382.03
Device name string: NVIDIA GeForce RTX 3050 Ti Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
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Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
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VRAM: 6,772 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 31 GB / s
Compute score: 319.989
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{2980 ms}

Exit code kExitNormal
End sniffer 2024-01-17 16:38:10
[kStatusNormal, kExitNormal]

[3034 ms]
Finish RunAllAPIs

[3038 ms]
Finish GetSnifferResult

------- Sniffer output
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License Type: Subscription
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GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\carol\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 475,8G, 390,9G free
C:\, 464,5G, 309,4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

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Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0

Required plugins:

Accented Edges 25.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.3 - from the file “Filter Gallery.8bf”
Average 25.3 - from the file “Average.8bf”
Bas Relief 25.3 - from the file “Filter Gallery.8bf”
BMP 25.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.3 - from the file “Filter Gallery.8bf”
Charcoal 25.3 - from the file “Filter Gallery.8bf”
Chrome 25.3 - from the file “Filter Gallery.8bf”
Cineon 25.3 - from the file “Cineon.8bi”
Clouds 25.3 - from the file “Clouds.8bf”
Color Halftone 25.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.3 - from the file “Filter Gallery.8bf”
Conté Crayon 25.3 - from the file “Filter Gallery.8bf”
Craquelure 25.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.3 - from the file “Filter Gallery.8bf”
Crystallize 25.3 - from the file “Standard MultiPlugin.8bf”
Cutout 25.3 - from the file “Filter Gallery.8bf”
Dark Strokes 25.3 - from the file “Filter Gallery.8bf”
De-Interlace 25.3 - from the file “Standard MultiPlugin.8bf”
Dicom 25.3 - from the file “Dicom.8bi”
Difference Clouds 25.3 - from the file “Clouds.8bf”
Diffuse Glow 25.3 - from the file “Filter Gallery.8bf”
Displace 25.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.3 - from the file “Filter Gallery.8bf”
Entropy 25.3 - from the file “statistics.8ba”
Export Color Lookup Tables 25.3 - from the file “Export3DLUT.8be”
Extrude 25.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.3 - from the file “FastCore.8bx”
Fibers 25.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.3 - from the file “Filter Gallery.8bf”
Filter Gallery 25.3 - from the file “Filter Gallery.8bf”
Fresco 25.3 - from the file “Filter Gallery.8bf”
Glass 25.3 - from the file “Filter Gallery.8bf”
Glowing Edges 25.3 - from the file “Filter Gallery.8bf”
Grain 25.3 - from the file “Filter Gallery.8bf”
Graphic Pen 25.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.3 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.3 - from the file “Filter Gallery.8bf”
JPEG 2000 25.3 - from the file “JPEG2000.8bi”
Kurtosis 25.3 - from the file “statistics.8ba”
Lens Blur 25.3 - from the file “Lens Blur.8bf”
Lens Correction 25.3 - from the file “Lens Correction.8bf”
Lens Flare 25.3 - from the file “Standard MultiPlugin.8bf”
Liquify 25.3 - from the file “Liquify.8bf”
Matlab Operation 25.3 - from the file “ChannelPort.8bf”
Maximum 25.3 - from the file “statistics.8ba”
Mean 25.3 - from the file “statistics.8ba”
Measurement Core 25.3 - from the file “MeasurementCore.8me”
Median 25.3 - from the file “statistics.8ba”
Mezzotint 25.3 - from the file “Standard MultiPlugin.8bf”
Minimum 25.3 - from the file “statistics.8ba”
MMXCore Routines 25.3 - from the file “MMXCore.8bx”
Mosaic Tiles 25.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.3 - from the file “Filter Gallery.8bf”
Note Paper 25.3 - from the file “Filter Gallery.8bf”
NTSC Colors 25.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.3 - from the file “Filter Gallery.8bf”
OpenEXR 25.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.3 - from the file “Filter Gallery.8bf”
Palette Knife 25.3 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.3 - from the file “Standard MultiPlugin.8bf”
PCX 25.3 - from the file “PCX.8bi”
Photocopy 25.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.3 - from the file “ChannelPort.8bf”
Pinch 25.3 - from the file “Standard MultiPlugin.8bf”
Pixar 25.3 - from the file “Pixar.8bi”
Plaster 25.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.3 - from the file “Filter Gallery.8bf”
Pointillize 25.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.3 - from the file “PBM.8bi”
Poster Edges 25.3 - from the file “Filter Gallery.8bf”
Radial Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Radiance 25.3 - from the file “Radiance.8bi”
Range 25.3 - from the file “statistics.8ba”
Render Color Lookup Grid 25.3 - from the file “Export3DLUT.8be”
Reticulation 25.3 - from the file “Filter Gallery.8bf”
Ripple 25.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.3 - from the file “Filter Gallery.8bf”
Save for Web 25.3 - from the file “Save for Web.8be”
ScriptingSupport 25.3 - from the file “ScriptingSupport.8li”
Shear 25.3 - from the file “Standard MultiPlugin.8bf”
Skewness 25.3 - from the file “statistics.8ba”
Smart Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.3 - from the file “Filter Gallery.8bf”
Solarize 25.3 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.3 - from the file “Filter Gallery.8bf”
Spherize 25.3 - from the file “Standard MultiPlugin.8bf”
Sponge 25.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.3 - from the file “Filter Gallery.8bf”
Stained Glass 25.3 - from the file “Filter Gallery.8bf”
Stamp 25.3 - from the file “Filter Gallery.8bf”
Standard Deviation 25.3 - from the file “statistics.8ba”
Sumi-e 25.3 - from the file “Filter Gallery.8bf”
Summation 25.3 - from the file “statistics.8ba”
Targa 25.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.3 - from the file “Filter Gallery.8bf”
Tiles 25.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.3 - from the file “Filter Gallery.8bf”
Twirl 25.3 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.3 - from the file “Filter Gallery.8bf”
Vanishing Point 25.3 - from the file “VanishingPoint.8bf”
Variance 25.3 - from the file “statistics.8ba”
Water Paper 25.3 - from the file “Filter Gallery.8bf”
Watercolor 25.3 - from the file “Filter Gallery.8bf”
Wave 25.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.3 - from the file “WIASupport.8li”
Wind 25.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.3 - from the file “WBMP.8bi”
ZigZag 25.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.2.1.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.2.1\"
CmdN: 1.19.10
UAB: 2.18.0-4
Loaded at: 88 ms - launch time impact: 50 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 6057 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.2.0 - from the file "Required Folder"
Loaded at: 5469 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
In app notifications (Loaded) 2.0.4.0 - from the file "Required Folder"
Loaded at: 6059 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 6061 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.1.1.0 - from the file "Required Folder"
Loaded at: 6063 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.34.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 6065 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5472 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5474 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2310.86.1.14 - from the file "Required Folder"
Loaded at: 6067 ms - launch time impact: 28 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 23

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

[Kevin Stohlmeyer]

You have two GPUs one underpowered (Intel) and your main one (3050). Here’s how to resolve: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

[Caru_]

Thanks for the tip! Tried that, but still didnt solve the problem 😞

[Pedro293788369mpv]

I'm having the same problem here, and I'm with a very good gpu and cpu 

[merlinbug]

The "solution" didn't work for me, I don't even have the option of enabling "older GPU mode". But what I figured out was that the issue was happening in a file that was created as CMYK and was later converted to RBG. All my other files originally made in RBG did not have this white box problem. Converting the document did not fix the issue, but what solved it was making a new RGB file and dragging all the layers into it. I don't think it has anything to do with GPU. 

[merlinbug]

I was having this same issue and what I discovered was that the issue was only happening in a file that was created as CMYK and was later converted to RBG. All my other files originally made in RBG did not have this white box problem. Converting the document did not fix the issue, but what solved it was making a new RGB file and dragging all the layers into it. I don't think it has anything to do with GPU, as someone mentioned in another thread. 

[defaultj5lzp0xncl5q]

This is still happening to me with my 2019 macbook pro. There is no Use older GPU button. What is the solution here?

[Kevin Stohlmeyer]

@defaultj5lzp0xncl5q go to technology preview and check Disable Native Canvas. Under performance uncheck "Multithreaded Compostiting" and relaunch PS.

[Happiness5C13]

I have tried all of this and i'm still getting the error. I really cannot work like that as editing is the bulk of my business. Someone please help! 

[Kevin Stohlmeyer]

@Happiness5C13 try installing the previous version of PS to see if it resolves.

[Karine35159062mz04]

Hi, Where do I find this? I use PS in another language so I'm having a hard time trying to locate those settings. Thank you in advance

[Kevin Stohlmeyer]

@Karine35159062mz04 go to your Creative Cloud desktop app/Apps and to the right of Photoshop click the ... to access the drop down menu. Choose "other versions"

[Todd_Morgan]

Not working for me... already had that setting... did latest update and now it's back.

[Todd_Morgan]

After latest update those pesky white and black squares are back!!!!!!!!!!!! They go away when I toggle a layer's visibility, but really... shouldn't have to!

Please fix....

[Todd_Morgan]

Rolled back to previous version.... that didn't work!

[RealMikeBaldwin]

When is this going to be fixed? It's not ideal to have to open an old version of Photoshop any time I have to use the brush tool.

[RealMikeBaldwin]

This happens when i'm using the brush or moving an object around on an artboard.

[Kevin Stohlmeyer]

@RealMikeBaldwin did you try adjusting the preferences and restarting Photoshop as noted above? Did that fix it or not?

[RealMikeBaldwin]

Yes, I tried that. And I updated my GPU.

[RealMikeBaldwin]

Doing what was suggested [“Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”.] actually caused problems with other features like Select Subject and Object Selection.

[Kevin Stohlmeyer]

@RealMikeBaldwin Older GPU should only be used if the first option does not help.