New Participant

P: White squares/Boxes appear

Forum|Forum|5 years ago
September 14, 2020
80 replies
79924 views

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

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ireland0467

New Participant

Thank you so much. This was driving me nuts and this fixed it finally.

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WassimJLS

Participating Frequently

You are correct, I've found thread on reddit from 2022 about this same issue.

Adobe is that kind of corporation...gimmicks and price increases for nothing

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Abztraktum

New Participant

x2

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RealMikeBaldwin

Participating Frequently

THIS! We have all done the rollbacks and disabled native canvas and clicked the option to use old GPU mode. It doesn't change anything.

We are customers of a product, we're not software engineers. Adobe should have fixed this problem years ago, but instead we just keep getting updates to the AI features.

Maybe the AI can fix this problem since real people can't figure it out.

D Fosse

Community Expert

@OHCreative

The point here is - do the white tiles disappear with GPU disabled? This is for diagnostics, not fixing.

If you post the full Help > System Info from Photoshop, we might spot something.

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OHCreative

Known Participant

GPU Compatibility test result:

Pass: DirectX available

Pass: DirectX feature level 12.2 available, feature level 12.0 required

Pass: Above required VRAM (11996 MB of 1500 MB required)

GPU Detected: NVIDIA GeForce RTX 4070 Ti (NVIDIA)

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OHCreative

Known Participant

Mate honestly, I've been dealing with this issue for YEARS across multiple (at least 3) different GPUs, on two completely different workstations. I have rolled back / updated, clean-installed and hit with hammers.

Nothing has fixed the issue, and I have never seen anyone on these forums claim to have fixed it.

c.pfaffenbichler

Community Expert

Did you do the trouble-shooting afterwards (updating/rolling back GPU driver, trying various Advanced Settings, …)? (After having checked Help > GPU Compatibilty first.)

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

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OHCreative

Known Participant

That would be a good point, if the resulting "Yes it goes away when I disable GPU" lead to a fix.

But it doesn't, it leads to a 'Correct Answer' status. i.e. Yay Fixed!

I've never seen a follow-up to this response where Support chime in with an ACTUAL solution.