P: (Win)Photoshop v26.9 Launch Error: An unrecoverable error has occurred. Photoshop will now exit.

[stefania_5452]

alguien me puede colaborar con este error al abrir photoshopp

[José Cuadros]

Instalé la última versión de Photoshop y al intentar abrir el programa me aparece un emergente que dice "SE HA ENCONTRADO UN ERROR IRRECUPERABLE - PHOTOSHOP SE CERRARÁ (o algo así). Lo desinstalé, instalé la versión anterior y funciona perfectamente. A alguien le pasó algo similar?

[davescm]

No, v26.9 installed and working here on Windows 11

Try holding down Ctrl+Alt+Shift when opening, and then say yes to reset preferences.
https://helpx.adobe.com/uk/photoshop/using/preferences.html

Dave

[AxelMatt]

If the resetting of the preferences doesn't help please check if your system is up-to-date.

Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[Sameer K]

Update

[default454294248999aa]

Um prodlema inrecuperável ocorreu. O photoshop sera encerrado

[CMass]

Hey @default454294248999aa,

Thank you for reaching out! I’ve moved your post to Discussions for now, until we have more information about the crash.

When you have a moment, please share the following:

• Have you submitted a crash report? If so, here’s how to check or submit one: How to submit a crash report
  
  
• Any screenshots or error messages you saw when Photoshop crashed, along with a description of what you were doing at the time.
  
  
• Your system information. You can find this by going to Help > System Info in Photoshop, then copy and paste the details into a text file and attach it to your reply.
  
  

This info will help us take a closer look and figure out what might be going on.

^CM

[Facunit]

me paso lo mismo, tenia mas estabilidad el sofware cuando lo tenia usando el hombre con el parche en el ojo, no se porque pago 34 dolares 

[stefanie_6893]

I do have the exact same problem. Last week everything worked out fine and I was able to use Photshop. Since this week it does not open with the exact same error message mentioned above. I deinstalled and reinstalled Photoshop twice, but still the same problem. The newest version is installed. Any ideas?

[joergs18224797]

I do have the same issue, but on a German system. Neither changing preferences nor switching languages did help. The issue occured with update to 26.9, with Photoshop working fine in all the years before it.

[AxelMatt]

@joergs18224797 I'm also on a German version (Windows) and I don't have such problems. So I think it isn't a general bug, it's device specific.

Check if your system is up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[joergs18224797]

Hi Axel,

thank you for your answer. Yes, the system is up-to-date, and everything
worked just fine right until the Photoshop Update to 26.9.

Also, as previous posters, I cannot provide the system information, as
Photoshop is simply not starting, so I have no access to menus within the
software. I am sure, however, that Adobe would not force a software update
on me, if it is incompatible with an existing system. 🙂

I guess it would already be helping, if the customer-facing error messages
would be descriptive...

I do hope that a Photoshop update fixes this issue very soon, as I actually
need this software.

Best regards,
Jörg Stimm

[Facunit]

tenes q instalar una o dos versiones anteriores, el problema es la version
nueva con windows 10

--
Facundo Trucco.-

[AxelMatt]

@joergs18224797  Please check the Windows event logs if there are entries about the Photoshop crashes.

How to get started with Event Viewer on Windows 11 | Windows Central

[stefanie_6893]

Since the update to version 26.9 I do have the very same problem. I was advised by Adobe support to  change the installation language for Photoshop to English. Well, that is what I did. However, it did not change anything. I know do get the error message in English and not in German any longer.

I expect that there will be a fix soon and I am not keen on paying for a software I cannot use. 

Or is there any other idea, what there is to do to make it work again?

[hannahg90645983]

Great, now it happended to me as well 😞 I closed it due to funny things Photoshop suddenly kept doing and now I cannot do anything with it. Just faaab. 

[Archivos293090139pc3]

Buenos dias, yo tengo exactamente el mimso problema, pero solo al actualizar a la version 26.9... Solo abre la primera vez y luego al cerrarlo aparece el siguiente mensaje: No se puede escribir el archivo de valores de docuemnto nuevo. y solo la opcion ok, despues de eso se cierra, y cuando vulevo a intentar abrir no carga el inicio y se cierra...

Mi solucion por el momento fue regresarme a la version anterior 26.8.1 y solo asi me deja trabajar sin ningun problema, limitado a las funciones de actualizacion de la version 26.9, de ahi todo corre normal.

[Eneko37392667ncu1]

Cada vez que intento editar en adobe photoshop 2025, me sale una notificacion de que no se ha podido ejecutar por un problema interno y se crashea 

[creative explorer]

@Eneko37392667ncu1 it sounds like it's a corrupted preferences. Have you tried a simple restart of the application, it often clears up temporary glitches. I am assuming this worked fine just recently. Since the problem started suddenly, it's a strong possibility that you may have corrupted preferences are a very common cause of unexpected behavior inPhotoshop. You can try a quick reset by holding down Command Option Shift (Mac) as you launch Photoshop. You will be asked if you want to reset your preferences.  If the quick method doesn't work, you can manually delete the preferences file. You will need to close Photoshop first. The location of the file depends on your operating system, so you may need to search online for the specific path for your OS. 

[Derek Cross]

Which (exact) version of Photoshop and OS?

How much RAM and spare hard disk capacity do you have?

You can reset the Photoshop Preferences back to the factory defaults under the General tab in Photoshop Settings (then closing and reopening the application).

[ToJoe]

Hello everyone,

My problem is the same:
The program does not start, instead an error message appears.
The problem appeared after the automatic update to version 26.9. The installation language is English from the beginning. The environment: Windows 11 Pro, AMD Ryzen 5 2600, 16.0 GB RAM.
Before this, there was no problem.
The report from the Windows event manager is available at the following link:
<Incorrect file type>

I am waiting for urgent help, because I can't work!!!
Regards: TJoe

[ToJoe]

I reinstalled the previous version (26.8.1) and disabled automatic updates.
I'm waiting for the update fix to come.

[JDavid_]

Where can I download version 26.8.1?
They only provided me with version 25.0 in the chat.

[Sameer K]

Photoshop 26.10 is now available via the Creative Cloud desktop app. Please update and let me know if the issue still exists. 

Best, 
Sameer K

[JDavid_]

I installed version 26.10, but it shows the same error.
Windows 10 Pro
10.0.17763.529

[AxelMatt]

@JDavid_ Without any detailed informations all is a guesswork.

Do you get any error messges? If yes, please post the exact message word-by-word.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver? If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Try to reset the Photoshop preferences manually. See here Preferences in Photoshop and scroll to section "Reset Photoshop preferences". Near of the end of the document you'll find how to reset the preferences manually.