P: Windows 11 icons and menus "flicker" after copying a selection in Photoshop

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Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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Since upgrading to Windows 11, if I select an area in Photoshop and then copy it, it causes parts of the Windows UI to "flicker" - see the attached video. The flickering starts as soon as I copy something, and persists until I sign out or restart Windows. It only affects certain parts of the Windows UI - the notification area (system tray), the Windows Task Manager, various applications' drop-down menus and dialogs, but not (for example) the Start menu or the Taskbar: 


This happens on both Photoshop 2021 and 2022. I was previously running Photoshop on Windows 10, on exactly the same hardware, with no problems at all.

 

GPU compatibility check looks fine: 

dylanbeattiehat_0-1643897151017.png

but the flickering still happens even if I've unchecked "Use graphics processor":

dylanbeattiehat_1-1643897422796.png

I'm absolutely at my wits' end trying to work out what's causing this. Has anybody encountered anything similar, or got any ideas what might be causing it? I can't really think of anything else to try other than downgrading back to Windows 10.



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correct answers 1 Correct answer

New Here , Apr 02, 2022 Apr 02, 2022

Sadly I cannot reply on Microsoft's site but to fix this uncheck "Export Clipboard" in Preferences.

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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Hi, does it happen if you check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop?

 

Could you give the version of your GPU driver, and the version of Windows 10? (type winver in the windows search bar, hit Enter)

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Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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Hello!
I'm on Windows 11 (Microsoft Windows Version 21H2 (OS Build 22000.434)).

And yes, it still happens after I check "Deactivate Native Canvas" and restart Photoshop - but here's something weird; I just discovered that this only happens while the thing in the Windows clipboard is a Photoshop selection. If I open (say) Techsmith SnagIt and copy an image to clipboard (like the screenshot below), the flickering stops. If I then switch back to Photoshop and cut/copy a selection, the flickering starts again.

dylan_beattie_0-1643904304306.png

So something in Windows is crashing/flickering/glitching when the clipboard contains Photoshop data. Overwriting this by copying graphical content from another app - I've just tried it with SnagIt, and with Wintows Paint - stops the flickering. (Copying text does not).

Any ideas? 🙂


 

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Do you have GSYNC enabled? Turn off G-SYNC for Photoshop, specifically by going into Nvidia Control Panel > 3D Settings > Manage 3D Settings. Click the Program Settings tab, select Photoshop from the dropdown menu, scroll down to Monitor technology, set it to Fixed Refresh, and click apply. To learn more, see Nvidia G-SYNC.

 

Do you have Override High DPI Scaling Behavior set? https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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Thanks for following up.

I do not have GSync enabled (my NVidia Control Panel doesn't even offer the option), and I do not have Overhide high DPI scaling behaviour enabled.

Any other ideas?

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Only other thing would be to make sure we're back at a known state in case there's a bad setting somewhere:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Hey,

It's not related to settings. I've moved the settings folder as advised, but get the same behaviour with fresh settings, in both Photoshop 2021 and in Photoshop 2022.

Anything else I can try to figure out what's causing it?

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Explorer ,
Feb 07, 2022 Feb 07, 2022

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I've found a similar thread on the Affinity forum.

https://forum.affinity.serif.com/index.php?/topic/152835-windows-11-clipboard-issue/

You may want to check the suggestion of ashf from last week:

"This may happen when the Copy as SVG option is disabled.
I saw a user complaining flashing taskbar problem.
They say it does not happen when the Copy as SVG option is enabled."

Good luck.

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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There's another report of the same issue here:

https://techcommunity.microsoft.com/t5/report-an-issue/windows-11-window-manager-gets-unstable-after...

The link to the thread saying Serif Affinity Photo is causing the same problem is interesting, because it suggests it's a Windows 11 clipboard problem, not a problem in Photoshop. Guess I should go and hassle Microsoft instead... 😉

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New Here ,
Apr 02, 2022 Apr 02, 2022

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Sadly I cannot reply on Microsoft's site but to fix this uncheck "Export Clipboard" in Preferences.

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Community Beginner ,
Apr 22, 2022 Apr 22, 2022

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I have the exact same issue which I've submitted to Microsoft. I'm also none the wiser. I've only noticed it recently though. 

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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... and disabling Export to Clipboard worked for me as well.

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New Here ,
Apr 25, 2022 Apr 25, 2022

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I have the same issue with Windows 11 and Photoshop. When something is copied from Photoshop the Task Manager and other popup windows start to flicker. If you copy any plain text into the clipboard the flickering stops immediately. Also, verified disabling Export Clipboard in Photoshop -> Preferences -> General works as well. 

 

Thanks for posting and investigating! The flickering was driving me crazy!!!

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New Here ,
May 22, 2022 May 22, 2022

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I can confirm that issue, but it's a Windows 11 problem. Some other tools also cause this issue, when copying an Image to the clipboard. To stop the flickering you have to overwrite the clipboard with something else. Not found any solution so far.

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