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Jared Platt 2
Participating Frequently
September 27, 2023
質問

Photoshop 2024 Has a Color Management Glitch on External Monitors

  • September 27, 2023
  • 返信数 22.
  • 4146 ビュー

Photoshop 2024 has a Color Management issue (GLITCH) on external monitors.  I don't know if it is on all monitors, but it is on my ASUS Art Pro 4K Monitor.  It does not happen on screens that are attached to the computer, like a laptop screen or an iMac.  It only happens on an external monitor.  My monitor has its profiles stored in the moniotor itself, so I thought it might have something to do with that, but it DOES NOT happen in Photoshop 2023.  I can open the same images in 2023 and 2024 and the issue only occures on PS 2024.

 

  1. Attache an external monitor as an extended disply (not as a mirror)
  2. Open photoshop 2024 in that external monitor.
  3. Open a JPG or PSD that you know the color.
  4. PS2024 opens it with a sickly grayish undersaturated look.
  5. Now click and hold the PS window and move it slightly to one side
  6. let go
  7. the color will come back to the photo and PS2024 will act as normal in this photo until you close it and open it again.  Then you are back to the sickly desaturated images again.
  8. Try it on as many photos as you like, it does the same thing.
  9. open those same images in PS2023 and the color will be right from the very begining.
  10. open PS2024 on the laptop screen, even while the external is attached and open the same images, it will look just fine.  No issues.
  11. If you open a RAW image in Camera RAW in PS2024 on the external monitor, it will display with the bad color for a brief second or less and then it converts to the good color.  So it is still having an issue, but it doesn't require you to touch the window and move it.
  12. BY THE WAY: only moving the window brings the color back.  Choosing tooks, converting from one profile to another, working on the photo, nothing like that works.  Only grabbing the photoshop application window and moving it slightly, fixes the color.

 

With all of that being said, you can see why I call this a GLITCH.  It is some kind of strange gremlin in there and it is not an understandable one.  It is a weird issue with PS2024.  Until it is fixed, I think I can't even trust 2024's color management.

 

Some things abut my system

  • PS2024 25.0.0 release
  • Mac OS Venture 13.5
  • Working on a Mac Book Pro M2
  • Monitor is a 4K Asus Pro Art Monitor and holds the calibration internally rather than in the system of the computer.  The computer system simply points to the monitor's internal calibration.
    このトピックへの返信は締め切られました。

    返信数 22

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 31, 2023

    Just for a second, focus less on who to blame and more on what is actually happening.

     

    It's very clear that the monitor profile is not loading, or the wrong monitor profile is loading. That's a symptomatic description, not a diagnostic. It doesn't say anything about the cause.

     

    It's also clear that this is happening to very few users, so whatever the problem is, it becomes very important to provide as much specific information as possible. What's special about these three systems? Not saying it's not a real problem, only that it's not widespread.

     

    It isn't necessarily "fixed" in the beta. It can be that different GPU calls either triggers it or not. That's troubleshooting 101.

    J
    Jared Platt 2作成者
    Participating Frequently
    October 31, 2023
    What all of this is ignoring is the fact that the issue is not in PS 2023.
    Then it is in PS 2024. And then it is fixed in the latest Beta PS 2024.
    So the idea that it is an issue in the MAC operating system is
    preposterous. It is clearly in the way the code is written in PS 2024
    Public version. But they seem to have found and fixed the bug in PS 2024
    Beta. So can we get some kind of confirmation and timeline as to when they
    will push the fix into PS2024?

    Then we can all stop trying to blame the MAC OS or the monitors. And just
    recognize that the code was messed up... I haven't seen anyone else confirm
    that the PS 2024 Beta is working correctly for them. It is working fine
    for me, and PS 2024 Public is NOT. So it would be better for people to
    test 2024 Beta and tell us if that is working.


    *Jared Platt, MFA*

    Photographer and Videographer

    Marketing


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      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      October 29, 2023

      When I say the monitor profile isn't loading correctly, I'm just describing the symptom. That is very obviously what is happening. I don't think anything about what the cause is.

       

      The monitor profile is always loaded in the operating system. Photoshop uses whatever profile it gets from the operating system when it starts up. You're confusing with the calibration tables, which on more expensive monitors can be stored internally in the monitor. But that's not the monitor profile.

       

      It's not the first time this happens BTW. Some years ago there was a very similar problem, also on Mac, and also on external displays. What happened then was that the monitor profile for the primary integrated display was also used for a connected external display. There were lots of reports about this. Apparently Apple eventually fixed that, because the reports just stopped coming at some point. Until now. It may not be the very same issue, but it's very similar.

        V
        voyager7777
        Participating Frequently
        October 29, 2023

        I don't think the issue is with the monitor profile not loading, that's on the os side and all other apps, including PS 2023 do display correct.

        Now i'm on monteray, latest version on a mac pro with D500 gpu.

        My profile is one i made with a calibrator and it's loaded in the os, not the screen hardware. Furthermore, i have the problem on both screen, each have their own profile.

        D Fosse
        Community Expert
        D FosseCommunity Expert
        Community Expert
        October 29, 2023

        OK, so now we have three users, all on Mac, all with an external display where the monitor profile doesn't load properly.

         

        (There was a Windows user up there, but that was clearly an unrelated issue).

         

        What would be very useful to know at this point, is what monitor profile these three users have set up for this external display. Where does the profile come from? Yes, the monitor profile is significant here, because it's very obvious that the problem is failure to load the profile properly.

         

        What OS version? The OP says Ventura, the other's don't say.

         

        What GPU? M1/M2? A discrete AMD GPU, which one?

         

        In short, help the engineers narrow it down. Three complaints, without any specific details, isn't much to go on.

          V
          voyager7777
          Participating Frequently
          October 29, 2023

          I have excactly the same problem. I'm also on mac and the colors between an image opened in PS 2024 is vastly differnt from preview or PS 2023.

          This is not acceptable in a pro tool where color is super important.

          The images in PS 2024 look like you would see Argb images in a non color managed environment. (somewhat desaturated)

          At least the saved files seems to be ok.

            T
            Thomas Dearie
            Known Participant
            October 20, 2023

            =;- )

              J
              Jared Platt 2作成者
              Participating Frequently
              October 20, 2023

              FIXED in BETA 2024

               

              OK.  Everyone can stop fighting about whether this is an Adobe thing or a computer hardware, or monitor thing.  In the newest version of Photoshop BETA 2024, the issue is resolved.  They fixed something in the code and it is working correctly again.  At the moment, Photoshop 2024 still has the issue, but Photoshop 2023 is fine and Photoshop BETA 2024 work perfectly.  So, Aodbe found the issue and fixed it.  So... that answers the question of what it was and it who needed to get the job done.  But much more importantly, it is fixed.  We just need to wait for the fix to get pushed to the Photoshop 2024 in the next dot release.  I hope that is soon, but until then, I will just be using Photoshop BETA 2024.

               

              If Adobe wants to mark this as the correct answer and maybe tell us when the Dot release is going to come out with this fix in it, that would be great.

                D Fosse
                Community Expert
                D FosseCommunity Expert
                Community Expert
                October 20, 2023

                That is a simplistic interpretation that will get in the way of effective trobleshooting.

                 

                A new Photoshop version will have new code, new GPU functions and new calls to the GPU. The most dramatic development in Photoshop/ACR/Lightroom in recent years, is the explosion in GPU functionality. It happens in leaps in every new version.

                 

                So it can easily happen that latent problems come to the surface.

                 

                Software isn't written to run on hardware. Software is written to APIs (application programming interfaces). Photoshop has no control over the GPU or the GPU driver or the OS interaction with the GPU. It only knows the APIs, and they are standard functions.

                 

                In the same way, Photoshop has no control over the monitor profile. It can only use what it gets.

                  T
                  Thomas Dearie
                  Known Participant
                  October 20, 2023

                  It's not an OS or hardware issue, as these systems were running fine before the Adobe update.
                  If the update is what has changed, then that's where the problem is.
                  The fact that simply moving the window nerfs the glitch also suggests it's a software issue.

                  Even if there's an incompatibility with the GPU, that's still a software issue.
                  Software devs are tasked with writing software that runs properly on the systems for which they're sold. Not the other way around. But it's rare for software to be tested on all configs, so bugs are almost always present in a yearly update.
                  They've been happening since PS was invented.
                  Report the bug to Adobe and hope for an early fix.
                  If you want to report it to Apple too, be my guest.
                  But I can almost read you the verbatim script of how that will go. : )

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