Photoshop 2024 has a Color Management issue (GLITCH) on external monitors. I don't know if it is on all monitors, but it is on my ASUS Art Pro 4K Monitor. It does not happen on screens that are attached to the computer, like a laptop screen or an iMac. It only happens on an external monitor. My monitor has its profiles stored in the moniotor itself, so I thought it might have something to do with that, but it DOES NOT happen in Photoshop 2023. I can open the same images in 2023 and 2024 and the issue only occures on PS 2024. Attache an external monitor as an extended disply (not as a mirror)Open photoshop 2024 in that external monitor.Open a JPG or PSD that you know the color.PS2024 opens it with a sickly grayish undersaturated look.Now click and hold the PS window and move it slightly to one sidelet gothe color will come back to the photo and PS2024 will act as normal in this photo until you close it and open it again. Then you are back to the sickly desaturated images again.Try it on as many photos as you like, it does the same thing.open those same images in PS2023 and the color will be right from the very begining.open PS2024 on the laptop screen, even while the external is attached and open the same images, it will look just fine. No issues.If you open a RAW image in Camera RAW in PS2024 on the external monitor, it will display with the bad color for a brief second or less and then it converts to the good color. So it is still having an issue, but it doesn't require you to touch the window and move it.BY THE WAY: only moving the window brings the color back. Choosing tooks, converting from one profile to another, working on the photo, nothing like that works. Only grabbing the photoshop application window and moving it slightly, fixes the color. With all of that being said, you can see why I call this a GLITCH. It is some kind of strange gremlin in there and it is not an understandable one. It is a weird issue with PS2024. Until it is fixed, I think I can't even trust 2024's color management. Some things abut my systemPS2024 25.0.0 releaseMac OS Venture 13.5Working on a Mac Book Pro M2Monitor is a 4K Asus Pro Art Monitor and holds the calibration internally rather than in the system of the computer. The computer system simply points to the monitor's internal calibration.

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Question

Photoshop 2024 Has a Color Management Glitch on External Monitors

Forum|Forum|2 years ago
September 27, 2023
22 replies
4151 views

Photoshop 2024 has a Color Management issue (GLITCH) on external monitors. I don't know if it is on all monitors, but it is on my ASUS Art Pro 4K Monitor. It does not happen on screens that are attached to the computer, like a laptop screen or an iMac. It only happens on an external monitor. My monitor has its profiles stored in the moniotor itself, so I thought it might have something to do with that, but it DOES NOT happen in Photoshop 2023. I can open the same images in 2023 and 2024 and the issue only occures on PS 2024.

Attache an external monitor as an extended disply (not as a mirror)
Open photoshop 2024 in that external monitor.
Open a JPG or PSD that you know the color.
PS2024 opens it with a sickly grayish undersaturated look.
Now click and hold the PS window and move it slightly to one side
let go
the color will come back to the photo and PS2024 will act as normal in this photo until you close it and open it again. Then you are back to the sickly desaturated images again.
Try it on as many photos as you like, it does the same thing.
open those same images in PS2023 and the color will be right from the very begining.
open PS2024 on the laptop screen, even while the external is attached and open the same images, it will look just fine. No issues.
If you open a RAW image in Camera RAW in PS2024 on the external monitor, it will display with the bad color for a brief second or less and then it converts to the good color. So it is still having an issue, but it doesn't require you to touch the window and move it.
BY THE WAY: only moving the window brings the color back. Choosing tooks, converting from one profile to another, working on the photo, nothing like that works. Only grabbing the photoshop application window and moving it slightly, fixes the color.

With all of that being said, you can see why I call this a GLITCH. It is some kind of strange gremlin in there and it is not an understandable one. It is a weird issue with PS2024. Until it is fixed, I think I can't even trust 2024's color management.

Some things abut my system

PS2024 25.0.0 release
Mac OS Venture 13.5
Working on a Mac Book Pro M2
Monitor is a 4K Asus Pro Art Monitor and holds the calibration internally rather than in the system of the computer. The computer system simply points to the monitor's internal calibration.

photoshop_2024_color_problems.zip

macOS

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D Fosse

Community Expert

Using a calibrator to make a new monitor profile, to known good parameters, is the solution to these problems, not the cause.

Do not touch your color settings! That's not where the problem is.

Photoshop and ACR just use the monitor profile they get from the operating system. If the profile is bad, that is not something Adobe can control.

The actual conversion into the monitor profile is executed in the GPU. If the GPU driver is buggy, again, that is outside Adobe's control.

T

Theresa22322656ot97

Participating Frequently

It is a PS problem not anyone's monitor.

Adobe needs to be aware that customers are not going to run out and buy new laptops/desktops everytime they want do a fancy upgrade. Adobe needs to be keenly aware that they need to make their programs work for current systems and monitors and not do upgrades that force people to have to purchase new equipment to run their program. There are other photo editing software programs besides Adobe. This company needs to remember customers have other options besides them.

T

Theresa22322656ot97

Participating Frequently

You're not alone. Experiencing it now on PS 2024 version 25 on Windows 10.

Very frustrated as I cannot edit photo's because of CR & PS showing false colors upon opening Original Camera File.

I thought it was my monitor and started messing with my color management on my display and PS then i see others with the same problem.

These programs cost alot of money to be having this type of problem. Not happy with Adobe.

CSR's no help either. I have spent 4 days and countless hours with CSR's for them to tell me to calibrate my monitor.

DO NOT CALIBRATE YOUR MONITOR! This is Adobe's fault, they need to fix this ASAP!

D Fosse

Community Expert

That shows it's a GPU bug and you should take it up with Apple.

...or at least a bug in the interface between the GPU and the monitor profile. You still haven't said anything about your monitor profile and where it comes from, which calibrator you're using. These things can be two sides to the same coin: a marginal profile can cause the GPU to fail, and a latent GPU bug can cause a monitor profile to fail.

J

Jared Platt 2Author

Participating Frequently

Well, that fixed the issue. So it has something to do with the way PS2024
deals with the GPU on MAC OS. When I *unchecked* the graphic processor
setting, it displays the correct color right from the moment it opens the
file. It operates just like it did in PS 2023.

Good call on trying that setting. I imagine not having the GPU on will
have some major side effects in my work in Photoshop, but at leaste for the
purposes of finding the glitch, we know it has something to do with the GPU
part of the code.

More info just to track down the glitch in the code: I am on a Apple M2 MAX
Mac Book Pro, 38 Cores.

*Jared Platt*

Caution: This email is both proprietary and confidential, and not intended for transmission to (or receipt by) any unauthorized person(s). If you believe that you have received this email in error, do not read any attachments. Instead, kindly reply to the sender stating that you have received the message in error. Then destroy it and any attachments. Thank you.

D Fosse

Community Expert

OK, quick test: Uncheck "Use Graphics Processor" in Preferences.

That shifts display color management off the GPU and back to the CPU.

J

Jared Platt 2Author

Participating Frequently

I imagine it is a PS 2024 coding bug that does the GPU assigning poorly.
That makes sense. I know it is happening on multiple machines, although
admittedly, I have no experiences on a PC at all, so I wouldn't know if it
is happening on a PC, but then it doesn't need to, since the code for the
PC and the MAC versions are different code. So, Adobe may very well have
coded it poorly for the MAC OS and got the code right for the PC as they
transitioned to 2024. But again, nothing has changed on either of the
machines I have been testing on except for the change from PS 2023 to
2024. So it is 100% in the code of PS 2024. Hopefully the engineers will
see this as an important bug to fix and go into the code and figure out
where they changed it between 23 and 24 and fix it rather than
assigning the blame to the OS.

*Jared Platt*

Caution: This email is both proprietary and confidential, and not intended for transmission to (or receipt by) any unauthorized person(s). If you believe that you have received this email in error, do not read any attachments. Instead, kindly reply to the sender stating that you have received the message in error. Then destroy it and any attachments. Thank you.

D Fosse

Community Expert

It could also be a GPU-related problem. The actual conversion into the monitor profile is performed in the GPU. The additional descriptions in the last two posts make that more likely.

Photoshop moves more and more functionality to the GPU, and requirements increase with new calls and new functions. Latent bugs can surface in a new Photoshop version.

This is not a general Photoshop problem, I'm not seeing it on either of my two Windows systems, and in fact this is the first time I've heard about it here in the forums.

Post Help > System Info to show the GPU configuration.

T

Thomas Dearie

Known Participant

I wouldn't go spending a lot of time tinkering with your system.

Given that the issue is happening on other people's systems too, and those systems were functioning normally before the application update, the most likely culprit is the updated application itself.

The fact that simply moving a window corrects the glitch also points squarely at a software bug.

In the vast majority of cases, the one thing that changed before a problem is the thing that's the culprit.

Here, the one thing that changed was the app update — you've confirmed that other users see the issue too and that they also only saw the issue arise with this update.

In working with Photoshop since version 1, I've seen these kinds of issues almost invariably traced back to bugs in the app that were not caught in testing. They're typically addressed in future updates.

I'd report the issue as a bug to Adobe and look for future updates.

J

Jared Platt 2Author

Participating Frequently

Thanks for the specific on where everything is held having to do with
monitor calibration.

*The explanation would make sense as to why there is a slight delay with
the color switch EXCEPT:*

- The problem does not exist with the same MAC OS when using PS 2023.
So it is solely a difference between 2023 and 2024 that is at issue. So it
has to be something to do with PS 2024. It is not MAC OS that is the
constant.
- The issue does a slight delay when you use a RAW file and go through
Camera RAW. So it shows bad color and then it corrects itself after a
moment's delay. So that suggested that PS2024 might truly be having what
you suggest, a delay in getting to the correct profile info. But again, it
does not happen in PS 2023. So it is a PS 2024 programming issue.
- The issue exists on multiple monitors, both high end that have the LUT
style storage onboard the monitor (you can fill in the technical mumbo
jumbo) and the less pro level monitors that just have the standard profile
on the computer and no LUT based files on the monitor. And of course,
again, everything is perfect in PS 2023. In PS 2024, it pauses on the bad
color until you move the window.

So... if this were a MAC OS thing, then it would be a problem when you
upgrade to a specific MAC OS, not when you upgrade from PS 2023 to 2024.
And if it was a simple MAC OS delay at getting to the LUT or the Profile or
both, it would either happen like it does in the Camera RAW scenario with a
slight dealy. OR it would happen like it does in all other instances where
it pauses on bad color until you move the window. It would do one or the
other because the OS would have the same problem either as a pause or as a
delay. But the fact that it does it two different ways in two different
areas of Photoshop 2024 (RAW and PS) tells me that it is a program issue in
PS2024 and that it is NOT in the OS. PS 2024 code was written in a way to
create the issue. And for some reason, the Camera RAW handoff triggers a
bandaid kind of fix to the code issues.

Also, keep in mind that Lightroom Classic or Desktop does NOT experience
this, not does any other software from Adobe or any other brand. So... I
don't buy the idea that this is an OS issue at all. I think that is a bit
of a passing the buck off to the easiest possible scapegoat... APPLE.

I realize that MAC OS might not be perfect in the way it serves up the
option to access the profiles. But clearly Adobe programmed it to work
seamlessly in PS 2023. So whatever was "wrong" with the MAC OS in 2023 has
not changed in 2024. It is just Adobe's code that changed the way it asks
the MAC OS to deal with color. So rather than pass the buck to apple,
maybe the time should be spent in looking at the difference between 2023
and 2024 code and finding out where it was broken.

*Jared Platt*

Caution: This email is both proprietary and confidential, and not intended for transmission to (or receipt by) any unauthorized person(s). If you believe that you have received this email in error, do not read any attachments. Instead, kindly reply to the sender stating that you have received the message in error. Then destroy it and any attachments. Thank you.

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