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Jared Platt 2
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September 27, 2023
Question

Photoshop 2024 Has a Color Management Glitch on External Monitors

  • September 27, 2023
  • 22 replies
  • 4151 views

Photoshop 2024 has a Color Management issue (GLITCH) on external monitors.  I don't know if it is on all monitors, but it is on my ASUS Art Pro 4K Monitor.  It does not happen on screens that are attached to the computer, like a laptop screen or an iMac.  It only happens on an external monitor.  My monitor has its profiles stored in the moniotor itself, so I thought it might have something to do with that, but it DOES NOT happen in Photoshop 2023.  I can open the same images in 2023 and 2024 and the issue only occures on PS 2024.

 

  1. Attache an external monitor as an extended disply (not as a mirror)
  2. Open photoshop 2024 in that external monitor.
  3. Open a JPG or PSD that you know the color.
  4. PS2024 opens it with a sickly grayish undersaturated look.
  5. Now click and hold the PS window and move it slightly to one side
  6. let go
  7. the color will come back to the photo and PS2024 will act as normal in this photo until you close it and open it again.  Then you are back to the sickly desaturated images again.
  8. Try it on as many photos as you like, it does the same thing.
  9. open those same images in PS2023 and the color will be right from the very begining.
  10. open PS2024 on the laptop screen, even while the external is attached and open the same images, it will look just fine.  No issues.
  11. If you open a RAW image in Camera RAW in PS2024 on the external monitor, it will display with the bad color for a brief second or less and then it converts to the good color.  So it is still having an issue, but it doesn't require you to touch the window and move it.
  12. BY THE WAY: only moving the window brings the color back.  Choosing tooks, converting from one profile to another, working on the photo, nothing like that works.  Only grabbing the photoshop application window and moving it slightly, fixes the color.

 

With all of that being said, you can see why I call this a GLITCH.  It is some kind of strange gremlin in there and it is not an understandable one.  It is a weird issue with PS2024.  Until it is fixed, I think I can't even trust 2024's color management.

 

Some things abut my system

  • PS2024 25.0.0 release
  • Mac OS Venture 13.5
  • Working on a Mac Book Pro M2
  • Monitor is a 4K Asus Pro Art Monitor and holds the calibration internally rather than in the system of the computer.  The computer system simply points to the monitor's internal calibration.
    This topic has been closed for replies.

    22 replies

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    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    September 29, 2023
    quote

    My monitor has its profiles stored in the moniotor itself,


    By @Jared Platt 2

     

    We need to clear one thing up first. The monitor profile is not stored in the monitor - the calibration tables are; that's a different thing.

     

    To briefly explain the difference: The monitor profile is a description of the monitor's behavior in its calibrated state. The profile doesn't do anything, it's just a map. The profile has a much higher precision level than the calibration, and using more parameters.

     

    The monitor profile is set up in the operating system. The application loads the monitor profile from the operating system at startup. Photoshop just loads whatever profile it gets from the OS for each screen. This profile is then used in a standard profile conversion, and these recalculated numbers are sent to screen.

     

    With that out of the way.

     

    The most likely explanation is that the profile has some properties that causes the system to stall and not load it properly. We've seen a few cases recently where version 4 and/or LUT-based profiles don't work well with MacOS (I don't know if it's widespread or isolated cases). It could also be that the profile isn't written to correct icc specification.

     

    The first thing to do here is to go into the calibration software and make sure it's set to make version 2 and matrix-based profiles. Those are always the safe options, and most experienced users on both platforms routinely do this.

      T
      Thomas Dearie
      Known Participant
      September 29, 2023

      Same here on Ps v 25.0.0, except my images look oversaturated instead of less saturated. Maybe because of profile differences.

      But the window moving behaviour is the same.

      T.

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