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Participant
November 8, 2022

P: Crash when opening Photoshop

  • November 8, 2022
  • 13 replies
  • 12008 views

photoshop 2023 dopo l'aggiornamento non funziona, ho MacOS monterey, M1 pro. il programma va in crash all'apertura

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13 replies

Participant
December 20, 2022

Il problema con questo aggiornamento 24.1 di Adobe non si è risolto. Ma sono riuscito a risoverlo con il nuovo aggiornamento MacOC. Da MacOS Monterey a MacOS Ventura. Ora il programma funziona correttamente!! 

Mohit Goyal
Community Manager
Community Manager
December 14, 2022

Hi all,

 

We're happy to announce the release of Photoshop 24.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Legend
December 12, 2022

Does it crash (completely disappear and the crash reporter dialog shows up)? Or does it freeze, and you need to force quit it? Crashing and freezing a very different things.

 

If you experience a freeze on macOS, get a sample process using Activity Monitor: Could you please gather a sample process using Activity Monitor while it's frozen: https://helpx.adobe.com/photoshop/kb/how-to-get-a-process-sample-or-spindump.html That will help engineers figure out why Photoshop is going out to lunch on you. Post a URL to the file using CC files or dropbox, or something similar to share the log.

Participant
December 11, 2022

Il problema non si risolve. Ho provato a resettare completamente il programma Adobe, io ho rimosso tutti i file, i programmi e le cartelle, successivamente io ho re-installato tutto a nuovo. Il programma Photoshop continua ad andare in Crash sempre durante l'apertura delle foto; quando io scelgo la foto da aprire il programma si blocca.

Non so cosa fare. Anche perchè il programma lo sto pagando.

PECourtejoie
Community Expert
Community Expert
November 30, 2022

Hi, I'd try this: Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

If it does not work, uninstall, reinstall

And the hardcore option: I suggest to try the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
November 29, 2022

Il programma non parte da ogni procedimento.

Finder--scelgo la fotografia--apri con Photoshop--e il programma non si apre nemmeno (si apre solo l'icona nella barra dei menu.

Oppure io apro photoshop, il programma si apre nella schermata iniziale ma quando scelgo la fotografia il programma si blocca.

dimmi se hai bisogno di altre informazioni.

PECourtejoie
Community Expert
Community Expert
November 29, 2022

Bongiorno @Matteo270235521qxc can you explain how you open the image? Double click on finder; from PsHome page; File/open; Drag and drop to icon; sent from Lightroom, etc. And test if other means do work.

Participant
November 28, 2022

Anche con il nuovo aggiornamento 24.0.1 ho lo stesso problema. quando apro una foto con Photoshop il programma si blocca e non si avvia.

Legend
November 22, 2022

This crash should be fixed in 24.0.1.

PECourtejoie
Community Expert
Community Expert
November 19, 2022

@Matteo270235521qxc And other affected users, can you try to install 24.0.1 from your creative cloud application, it is supposed to fix this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html