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N
nathalier80260464
Participant
May 26, 2025
질문

Photoshop s'ouvre et demeure en arrière-plan

  • May 26, 2025
  • 3 답변들
  • 496 조회

Bonjour,

Je suis confrontée à un problème survenu d'un coup. Lorsque je lance Photoshop, il s'ouvre en arrière-plan (visible dans le gestoinnaire des tâches) mais l'application n'est pas accessible.

J'ai redémarré lo'rdi, vidé le cache, désinstallé Photoshop et réinstalle Photoshop en le mettant à jour. Rien n'y fait.

Je n'ai ce souci avec aucune autre appli de Adobe.

J'ai beau chercher en ligne, je ne trouve aucune solution.

Je suis sur PC, Windows 11 à jour.

Noter aussi que j'ai tenté la procédure avec aucun autre logiciel ouvert et qu'aucune appli n'a été installée avant la surenance de ce problème.

Merci à tous

3 답변

S
smail_hamza6623
Participant
September 6, 2025

Bonjour, 

moi j'ai un problème similaire presque. Je lance photoshop ça monte mais quand je ferme il reste actif dans le gestionnaire des tâches mais il ne remonte plus si je le relance donc la solution c'est de mettre fin de tâche puis de le relancer à nouveau et là il monte normal. Uniquement avec photoshop

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 26, 2025

Hi @smail_hamza6623

 

Sorry for the delayed response.I hope the issue is already resolved, but if not, could you please share your system info from Photoshop’s Help menu (Help > System Info) and copy–paste it here? That will help us understand the problem better.

In the meantime, please try resetting Photoshop preferences after creating a backup and see if that helps: Reset Preferences.

 

Also, we recently released version 29.1.1 — if you haven’t updated yet, please update to the latest version and let us know if the issue persists.

 

Regards,

Srishti

N
nathalier80260464작성자
Participant
May 27, 2025

Hi, unfortunately, it doesn't work, impossibl to launch Photoshop. Il reste en arrière-plan inaccessile

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
May 28, 2025

Thanks for trying that! Try uninstalling Photoshop using the Creative Cloud Cleaner tool and reinstalling it to check if that makes a difference. You can check out the steps to use the Creative Cloud Cleaner tool here: https://adobe.ly/43gQSxT

 

Let us know if it helps! 
Thanks,
Nikunj

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
May 26, 2025

Hi, thanks for reaching out, and we're sorry about the trouble! 

Have you tried resetting the preferences of Photoshop to check if that makes a difference? If not, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please back up your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

Also, ensure that you have all available Windows updates installed on the computer. 

 

Let us know how it goes! 
Thanks,
Nikunj

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