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Photoshop tool icons are missing

Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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Recenlty my Photoshop tool icons simply do not appear on the toolbar. they function fine but it is troublesome to find the right tool. The only way I could solve this is to reinstall photoshop but I cannot possibly do that every day.

Bug Unresolved
TOPICS
Windows

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2023 Sep 12, 2023

Hey, @Stefan31701036zdnm. Welcome to the Photoshop Community. I'll help you figure this out.

What version of Photoshop are you working on? Moving this to discussions for now.

 

Try this:

  • Go to the following location on Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/UXP/PluginsStorage/PHSP
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe\UXP\PluginsStorage


     

  • In the PHSP Folder, rename the 24 folder by adding a .old at the end. ('24' > Rename > '24.old')

These changes

...

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40 Comments
New Here ,
Feb 29, 2024 Feb 29, 2024

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You need to rename Folder '25'

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Explorer ,
Mar 12, 2024 Mar 12, 2024

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This works. Though it should be noted that as new versions of PS are released. The latest folder should be named, ".old". I had to rename my 25 folder to 25.old. 

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Your fix seems to work for me as well. Thank you very much! I assume I can delete the .old-folders as well now?

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New Here ,
Mar 31, 2024 Mar 31, 2024

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Changing 25 to 25.old worked for me, ver 25.6.0. Thanks

 

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Explorer ,
Apr 01, 2024 Apr 01, 2024

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Thanks for the latest folder tip. April 2024, using the latest version of Photoshop and this crap is still happening. If I never read your tip, I would have had to reinstall an older version.

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New Here ,
Apr 04, 2024 Apr 04, 2024

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Changing the folder name to 24.old only worked for me for a day. Turned my pc off to go for lunch and came back and my toolbar icons were gone again. Adobe fix this!

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New Here ,
May 25, 2024 May 25, 2024

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ive done this and icons re-appeared. though i cannot open photoshop anymore. - it automatically closes

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New Here ,
Jul 10, 2024 Jul 10, 2024

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Dear Adobe

 

  This problem still exists in Photoshop version 25 - specifically 25.9.1 20240610.r.626 e3aae35 x64   I think it's about time your dev and QA team prioritize this in their next sprint perhaps?

 

Thank you Sameer for the help resolving it.  I did the same thing he advises, but with the folder called 25. Hopefully this helps someone else who may be having this issue.  

 

 

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New Here ,
Aug 18, 2024 Aug 18, 2024

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I changed my working Disk drive number and the prob was gone after restart.

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New Here ,
Sep 03, 2024 Sep 03, 2024

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Bless you Sameer K! I have been trying to work without seeing the tools for a week now and it was driving me crazy! You are a life saver!

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New Here ,
Sep 03, 2024 Sep 03, 2024

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It worked! Thank you so much!

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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What if you don't have a 24 folder in PHSP folder?  just 22, 23 and 25!  HELP - there's one in the beta folder but I'm not using beta. MY photoshop is updated so it's not an older version.

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New Here ,
Oct 10, 2024 Oct 10, 2024

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i started having this issue in the last update and cant find any solution..

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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New Here ,
Oct 11, 2024 Oct 11, 2024

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LATEST

it did not work

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