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Raw files won't open in PS 2025 after using desoine or super resolution from ACR 17

Community Beginner ,
Oct 17, 2024 Oct 17, 2024

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I installed PS 2025, Bridge 2025 and ACR 17 on Win 10 64bit with 128gb RAM. When I open a RAW file in ACR 17 and use denoise or super resolution the file will not open in PS and freezes PS, locked up solid, over and over. The only work arounds I can get is to either open raw file as smart object into PS 2025(without denoise or super resolution) then double click smart object layer to open in ACR 17, use denoise or super resolution which will then apply to file inside of PS. The other work around is to open RAW file into ACR 17, apply denoise or super resolution and then save as DNG. That DNG will sucsessfully open in ACR 17 and then into PS 2025. I have also updated video card driver to see if that would help so please don't ask for this to be done as first avenue. Also, the RAW files are completely compatable with this version of ACR(Sony AR7III). Thank you.

Bug Unresolved
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Windows

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6 Comments
Community Expert ,
Oct 18, 2024 Oct 18, 2024

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@babarob3 not seeing the issue on my system with Photoshop version 26.0 and ACR version 17, try resetting the ACR preferences

2024-10-18 08_53_54-Manage Adobe Camera Raw settings — Mozilla Firefox.pngexpand image

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Thank you Ged for that suggestion. Absolutely no effect whatsoever, unfortunately. All same issues still occuring.

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Community Expert ,
Oct 18, 2024 Oct 18, 2024

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Same behavior. Obviously something very wrong on this end with new updates.

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Kind of a new twist on things. If I open RAW file into ACR 17, use super resolution and or denoise, then apply "Done" instead of open as smart object, then go to Bridge and right click on file and use open with photoshop 2025, the file will open in ACR 17 with super resolution or denoise appled and then it will open properly into PS 2025. HUH??? New work around but still goofy.

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Community Beginner ,
Oct 19, 2024 Oct 19, 2024

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So that's it, crickets. This is the level of support from Adobe? I know I'm new to this forum stuff but really, nothing???

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