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maaikev50062091
Participant
September 25, 2025

P: (Win) Photoshop 26.11 crashes when using color picker in color replacement

  • September 25, 2025
  • 16 답변들
  • 1570 조회

Since a few days, Photoshop freezes each time when using image --> adjustments --> Replace color. I'm on Windows 11. I tried on the PC of someone else, and got the same issue. Anyone else encountering this problem? Any suggestions how to fix it? 

    16 답변

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    M
    maaikev50062091작성자
    Participant
    October 6, 2025

    Thanks for looking into the issue. I just did what @Ged_Traynor suggested and it seems to work! Normally it would crash immediately and now everything seems ok. Thanks a lot for the quick response!

    J
    Jamie Lemaire
    Participating Frequently
    September 25, 2025

    In Adjustments/Replace Color, I was in the process of adjusting the RGB sliders when the program froze. I retried many times with same crash. I just updated to version 26.11.0. (Windows).

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    September 25, 2025

    Hi, thanks for reaching out! 

    Please go to the Help menu in Photoshop, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

    Meanwhile, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3ICarsQ

    Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4nnmM3u

     

    Let us know how it goes!

    Thanks,
    Nikunj

    S
    Stefan-71
    Inspiring
    October 6, 2025

    Thank you very much for your proposed solution. Photoshop is working again.

    S
    Stefan-71
    Inspiring
    October 6, 2025

    Hallo zusammen

    Wenn ich mit der Funktion „Farbe ersetzen“ eine neue Farbe auswähle, friert Photoshop ein.

    Die Voreinstellungen habe ich bereits zurückgesetzt. Photoshop habe ich auch schon neu installiert, leider ohne Erfolg.

    Habt ihr vielleicht noch andere Lösungsvorschläge?

     

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 5, 2025

    @maaikev50062091 same issue here, clicking here to bring up the colour picker and using the eye dropper on the image seems to trigger it

     

    Disabling this option in the preferences and restarting Photoshop seems to fix the issue

      A
      acrossthecanvas
      Participating Frequently
      September 28, 2025

      I have seen comments about issues with the Adobe Photoshop update 26.11. I want to add to the list. I use Windows 10 Pro. Once I updated to 26.11 Photoshop would crash anytime I tried to use color replacement. I spent hours in chat trying to resolve the issue and the steps never worked. I have hard to back-step to 26.10 so I can use Photoshop. If there is a solution I would love to hear it. I would also like to know if others are experiencing the same or similar issues.

        I
        istalo
        Participant
        October 3, 2025


        Can confirm it, seems it has issues with certain color values. Rolled back to 26.10 due to it. Something about the change they made to the dialogue box certainly messed it up.

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        October 3, 2025

        Hey, @acrossthecanvas & @istalo. Welcome to the Photoshop Community. I'll need more information to help you figure this out. I couldn't find crash reports submitted with the accounts you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

         

        Does this happen with the specific documents? Is it stored on an external drive or in a folder associated with cloud backup services? Working through a network, or an external drive, is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK

         

        As primary troubleshoot steps; try these suggestions:

         

        Go to the location of the preference folder below and rename it to backup.

        • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
        • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
        • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
        • Restart the computer.

        These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

        Thanks!

        Sameer K

        (Type '@' and type my name to mention me when you reply)

        D
        dominicka25176794
        Participant
        September 27, 2025

        After isntalling verison 26.11 a bug was introduced which causes photoshop to freeze when using the color picker and muanially typing in a hex value while using hte change color function. Resettting the preferences does not correct the issue, not deactiving GPU accleration.

         

        All driver are up to date and system is running latest version of Windoes 11. Plenty of storage and Ram.

         

        Upon rollowing back the vresion to 26.10, the problem is fixed. Therefore, the bus was introduced int he latest update. 

         

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