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(10038837) Photoshop 2025 v. 26.0 Crashing at Splash Screen

Forum|Forum|1 year ago
November 8, 2024
3 replies
7435 views

My Photoshop app updated to version 26.0 three days ago. Today is the first day that I tried to use it since the update and it crashes at the "splash" screen. I do not have any issues with any of my other Adobe apps, so I am assuming it's a "bug" in this update? Anyone else having this issue?

macOS

Correct answer Fastidious

@Sameer K Please see below. I have followed various steps recommended here and in another thread. PS 26.0 crashes every time on the flash screen. I have tried 2025 Beta. and even reloaded 24..9 that used to work. I have rebooted. I have a 16 in MacBook Pro 2021 running Sequoia 15.1. After reinstalling and uninstalling 2024 and trying 2025 again, I finally got an error report - attached along with presious attachments below. As an aside, PS 26.0 works just fine on my Mac Studio. I could copy and settings from there is you think it would help.

I got the answer from ON1 support. The problem is old ON1 plugins prior to 2025. I went into the CC location and deleted all the old plugins.
MacintoshHD>Library>Application Support>Adobe>Plug-Ins>CC

Thank you all for your advice.

A

adiazfdez

Participant

I had the same problem, but I deleted the ON1 Plugins and now its working. My only final question would be, is there a way to reinstall the ON1 Plugins without having to upgrade them to 2025?

Thanks for your help

juergen_1835

Participant

Hi, I just installed PS V 26.0 on my brand new laptop. As soon as I try to load a pcture it crashes without notice.

BR Juergen

Sameer K

Community Manager

Hey, @juergen_1835. The issue reported by @Stanley35254745t70a is identified via the crash logs and the system info they've shared and we've elevated it to the team for review.

Your issue might be different. Please feel free to start a new conversation or follow my responses from above and provide the pertinent info. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

NB, colourmanagement

Community Expert

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
Open Photoshop.

New preferences files will be created in their original location.

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references.

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging?

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

neil barstow - adobe forum volunteer,

colourmanagement consultant a& co-author of 'getting colour right'

See my free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts

@IMacKenzie appreciate your thanks and, also, it's good of you to post the actual solution, that really helps other users with similar issues.

neil barstow - adobe forum volunteer,

colourmanagement consultant & co-author of 'getting colour right'

See my free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts

Sameer K

Community Manager

Hey, @Stanley35254745t70a. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

Does the problem exist if you use Photoshop (beta) v26.2? Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

If that does not help, please ensure no stale preferences in your Photoshop.

You can go to the location of the preference folder below and rename it to back up. (https://adobe.ly/3u7u84j)

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

S

Stanley35254745t70aAuthor

Participant

@Sameer K I downloaded Photoshop Beta v26.2 and it is working fine, but still a no-go on Photoshop v26.0. I sent crash reports on a few occasions (1 without comments and 2 with comments).

Sameer K

Community Manager

@Stanley35254745t70a Awesome! Glad to know Photoshop (beta) 26.2 is working for you.

We've got the crash report and I've shared it with the team to review. Additionally, would you mind sharing the system info from Photoshop (beta) Help menu > System info > Copy & paste into a text document > Upload & attach here, or share via a link?

Thanks!

Sameer K

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