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Answered

2019 Menus greyed out

Forum|Forum|7 years ago
November 18, 2018
20 replies
50725 views

Just installed 2019. When I choose edit in Photoshop from Lightroom all the items in Photoshop under every menu are greyed out. I first thought it was an image mode type issue but that is greyed out also. All default external editor settings in Lightroom. Any ideas? Thanks!

Problem or error

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Correct answer JJMack

Read these two links,

Fill not available for selections in Photoshop CC 20.0.1

Photoshop CC 20.0.1 is now available. | Photoshop Family Customer Community

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K

Kenneth Keifer

Participant

So frustrating! Looks like a bug. Mine worked fine till today. I've only done this once but it seems to make things work... open Photoshop first, then open Lightroom and try edit in Photoshop. Hope this get fixed real soon!

8

8oakwood

Participating Frequently

My home screen in Photoshop is already disabled and I have the same problems I reported at the outset of this discussion. Have just installed latest updates for Photoshop and Lightroom and problems still exist. In addition, the Nik filters Selective Tool has shrunk. Does anyone know of a way to expand the Selective Tool, please? I have, of course, tried File - Automate without success. Nik filters are still greyed out under Filters.

robertw10953029

Participant

Same issue here, I was pulling my hair out!!

As previously mentioned, disabling the home screen worked!

Thanks guys!!

L

lars_anmark

Participating Frequently

Disable Welcome/Home screen i PS solve the problem when coming from Lightroom. It works for me anyway! :-)

//Lars

nparkerfrance

Participant

Been having the same problem : most menu items inactive, contextual menus displaying but items unselectable, even Layer Mask button didn't work.

Iara70806652's suggestion of disabling the Welcome Screen seems to work for me too! For now...

A

abou sofianem80079644

Participating Frequently

Message to photoshop team: This problem is serious and must be given priority, the software is unusable like that.

JJMack

Community Expert

This is a user forum use Adobe Feedback Site to give Adobe your feedback. Photoshop Family Customer Community

JJMack

BartonGarrett256

Inspiring

If the Ps engineers are not reading this forum we are finished. I’m not going to wipe their noses for them.

A

abou sofianem80079644

Participating Frequently

SAME PROBLEM, PLEASE FIX THIS I CAN'T WORK !!!!!!!!!!

F

F.C.G.

Participant

Same problem!!!, cannot work, please solve this huge problem as soon as possible!!

D Fosse

Community Expert

M

mlwatt@outlook.com

Participant

This is the worst version of PS I have ever used. It's buggy frustrating with menus greyed out:- useless. I'm not playing anymore; picking up my pixels and going back to the previous version. Tried-n-true; at least it works.

V

vcx

Participating Frequently

I am also experiencing greyed out menus when opening RAW files from both Light CC or Lightroom Classic. Opening Photoshop first fixes the issue, but Adobe needs to get on this one and fix ASAP.

D Fosse

Community Expert

Just so we're perfectly clear - this is a known, officially acknowledged issue and a fix is in the pipeline.

B

brianb2918368

Participant

I'm glad I'm not the only one with this issue. Just updated last night and I was going crazy trying to figure out what I was doing wrong. Hope this gets fixed soon.

Carefree_Radiance5C19

Participant

I have the exact same issue, and I was getting really upset. I'm going to give this a shot right now. I can't believe there aren't more posts about this issue.

RonaL

Participant

OK, I have Photoshop CC 20.01 installed and when I try to open a file from LR Classic CC into PS CC, all the menus are greyed out. I have tried this many times. Then I tried the solutions you described above: opening PS first by itself does not work. If I click on my most recent file (which was optimized in LR) it brings me to Camera Raw - I don't want to use Camera Raw!!! Then I can't get out of PS or Camera Raw and need to Open Task Manager to end Task.

I am fed up trying to do something so simple. I still have PS 2018 and am going to go back to use that until Adobe fixes this problem!!!!

RonaL

Participant

I just now tried something else which did work. I opened Photoshop 20.01 first and then selected a psd file that I had worked on previously and opened that file (even though I did not want to work on it). Once I saw that the menus were not greyed out anymore, I then went back to LR Classic CC and opened my original RAW/NEF file in Photoshop and the menus were fine so I was able to work on it. This is a big nuisance to do every time I want to go from LR to PS, however, and I certainly hope Adobe addresses the problem. I don't even see it listed in all the Fixes page Fixed issues in Adobe Photoshop CC

R

raymanningphotography

Known Participant

Thank you RonaL. I'm having the same issue and your fix of opening a previous file in photoshop before sending a file from LIghtroom gave me access to the menus. It's a hassle but at least I can edit.