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Wayne26703349fxeq
Participant
October 20, 2022
질문

Access Denied Message on Startup

  • October 20, 2022
  • 1 답변
  • 684 조회

I just updated to V24 and get a no longer authorized message block when I open even though I am and can close box and continue. I'm on an educational licence.

See message below


Access Denied

You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error.


Please follow this  link.

이 주제는 답변이 닫혔습니다.

1 답변

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
October 27, 2022

Have you tried contacting Adobe Customer Support?

https://helpx.adobe.com/contact.html

Are you logging in with the same educational email address you licensed this with?

 

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Wayne26703349fxeq작성자
Participant
October 27, 2022

Thank Kevin

Yes I am using the educational email to log in.

I tried to reach support but because it was an educational email I was redirected to contact the institutional administrator.

Still pending but PS still works?

Wayne

hadis7824877
hadis7824877
Participant
October 30, 2022

Hi Wayne ... Do you have the issue fixed yet?

We are also starting to see this Access Denied prompted after users login with Federated ID and launching Photoshop or InDesign 2023 (v 24). This is not occured on Adobe PS or Indesign 2022 (v23) and also when we tested it with Adobe ID. 

We have reported to Adobe Enterprise support and they are still work on it without further timeline.   

Thanks.

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