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tomas.kolarik
Participant
May 2, 2024
Answered

activation-deactivation feature for CS6

  • May 2, 2024
  • 2 replies
  • 1024 views

Hello community,


I have a request for technical advice about Photoshop CS6 (version 13)? I have request from customer to update hardware of Photoshop installation. Can you confirm please that feature to deactivate and activate the product works well? Product is a legally purchased, albeit years old, installed on Windows 10. As I wrote hardware needs to be upgraded. I'm concerned whether it will be possible to do the deactivation and activation on a new pc. Either due to technical issues or version restrictions.

 

Thanks so much for any insight or comment.

    Correct answer rayek.elfin

    The licensing servers for CS6 are still up and running. As long as your client own a legal license of PS CS6 it should be no problem to deactivate and activate the software on their new WIndows 10 system.

    2 replies

    B
    busewils
    Participant
    December 30, 2024

    For some reason, they have in fact killed CS6 if you are trying to re-install. I forgot to deactivate on pc1 as these drives where going into my new pc3, so in order to activate on pc3 I deactivated on my old laptop (pc2). This should have solved the issue. However I found that it was possible to deactivate, but not te activate on another pc...
    Meaning I have now completely lost access to CS6. In my understanding, after talking to a (rude and unhelpful) support agent, the servers to check your licence are running, but they no longer remove pc's when you use deactivate.

    At first I was able to talk to a human chat, now they have disabled that for me as I have no current subscription. Having tried everything, I really don't know what to do. I don't use it enough to buy an expensive subscription, but I use it enough to miss it.

    J
    Jerry_123
    Participant
    March 26, 2025

    A lot of people, including me are loosing access to Photoshop CS6 because of hardware/software issues and Adobe's lack of deactivating their software on-line. One of the few companies that do this. This is an example of how greedy corporations act when pedeling headwaters because they can no longer improve it and they still want to drain every cent out of their user base. Unethical practice on my book. I think it's time to bring this corporate greed to the medias attention.

    rayek.elfin
    rayek.elfinCorrect answer
    Legend
    May 2, 2024

    The licensing servers for CS6 are still up and running. As long as your client own a legal license of PS CS6 it should be no problem to deactivate and activate the software on their new WIndows 10 system.

    I
    IVANA37128955lg41
    Participant
    May 2, 2024

    Thank you

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