activation-deactivation feature for CS6

[tomas.kolarik]

Hello community,

I have a request for technical advice about Photoshop CS6 (version 13)? I have request from customer to update hardware of Photoshop installation. Can you confirm please that feature to deactivate and activate the product works well? Product is a legally purchased, albeit years old, installed on Windows 10. As I wrote hardware needs to be upgraded. I'm concerned whether it will be possible to do the deactivation and activation on a new pc. Either due to technical issues or version restrictions.

Thanks so much for any insight or comment.

[rayek.elfin · Accepted solution]

The licensing servers for CS6 are still up and running. As long as your client own a legal license of PS CS6 it should be no problem to deactivate and activate the software on their new WIndows 10 system.

[IVANA37128955lg41]

Thank you

[busewils]

For some reason, they have in fact killed CS6 if you are trying to re-install. I forgot to deactivate on pc1 as these drives where going into my new pc3, so in order to activate on pc3 I deactivated on my old laptop (pc2). This should have solved the issue. However I found that it was possible to deactivate, but not te activate on another pc...
Meaning I have now completely lost access to CS6. In my understanding, after talking to a (rude and unhelpful) support agent, the servers to check your licence are running, but they no longer remove pc's when you use deactivate.

At first I was able to talk to a human chat, now they have disabled that for me as I have no current subscription. Having tried everything, I really don't know what to do. I don't use it enough to buy an expensive subscription, but I use it enough to miss it.