Adobe master collection CS5.5 and CS6.0 activation count full

[anttim62180250]

Hello,

I own a genuine license for Adobe CS5.5 Master Collection and CS6.0 master collection. I am trying to activate the software on a new computer, but I receive the error message “Activation limit reached”. The issue is that I can no longer access the old computers in order to deactivate the software.

Could you please reset the activation count for my license so I can use the software on my new computer?

[creative explorer]

@anttim62180250 on your new computer? It is highly probable that you will encounter compatibility problems, crashes, or features that simply don't work correctly on the new operating system with compatibility issues with Windows 11. CS5.5 came out in 2011 and CS6 in 2012. Adobe officially ended general support for both of these suites several years ago, as they shifted their business model to the subscription-based Creative Cloud.

You will need to have serial numbers and Adobe ID. But, be advised, many users have reported that Adobe Support is no longer able to or willing to reset the activation counts for these very old, unsupported products. Instead, you may be told that the activation servers have been shut down and that the only option is to upgrade to a Creative Cloud subscription. While this isn't a universally confirmed policy change and may depend on the support agent you get, it's a possibility you should be aware of and not get your hopes up. 

Because I am not an customer support, and this forum is sometimes read by Adobe Employees, and sometimes not, be patient and good luck

[anttim62180250]

Thanks for reply. I really hope they make somekind solution. Sad policy 😞

Windows 11. CS5.5 came out in 2011 and CS6 in 2012. --> yeah the software works just fine on win 11 & win 10.

[anttim62180250]

I received private message:

Is the genuine email for adobe?

-------------------->

Thank you for reaching out to the Adobe Support Community. Our team is here to ensure you get the help you need quickly and efficiently.

You can contact our Adobe Customer Care team directly by email at **scam email address**
Once we receive your message, one of our support specialists will guide you step-by-step to resolve your issue.

We look forward to helping you.

Best regards,
Adobe Support Team

[anttim62180250]

Oh the forum knows its scammers email. 😄

[D Fosse · Accepted solution]

The activation servers haven't been shut down, but if the two-activation limit is reached, one of them has to be deactivated, and that can only be done from within the application (Help > Deactivate).

Adobe have changed their policies, since 2014. CC applications can be remotely deactivated from your web browser. 

Up until recently, they would give you a new activation if you called them and explained why, such as hard drive fail. They stopped doing that about a year ago.

[anttim62180250]

😞 😞 😞

I paid alot money from this back in the days. Very annoying.