Adobe Photoshop 2022 Photo Stacking

[mbtolich]

Photoshop version 23.01. I am trying to load CR files into a stack. I use the usual method of going File - Scripts - Load files into stack. I select the files and they load into the dialog box. When I hit OK 1 file loads and them Photoshop freezes.

[J453]

Is it a particular file or files it chokes on? If you choose a different set of files, does it work? 

[mbtolich]

Hi Jeffrey, Thank you for your reply. It happens with JPEGs as well. It loads one file into the stack and freezes. I have to use Task Manager to exit Photoshop.

I've also tried a set of files which worked perfectly well in the previous versions of Photoshop and it doesn't work with them either.

[J453]

Interesting.

Try the following:

Restore your preferences using this manual method does it work correctly?

Preferences Manually

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

If preferences aren't the issue go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

[mbtolich]

OK tried all of that and still the same problem. Settings Processor box shown

[J453]

Something is throwing off the GPU settings. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

[J453]

Multiple things wrong. The graphics card you have only has 1GB of VRAM. The current version of Photoshop requires 2GB. The driver is also out of date: Driver date: 2015-11-04 000000.000000-000
Driver age: 72 months

Best bet is to upgrade your graphics card to a modern one with at least 2GB of VRAM.

Next option is to completely disable the GPU for PS:

First quit Photoshop. Then install the attached file (PSUserConfig.txt) in your Photoshop Settings folder:

Windows: 

• [Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\[Photoshop_version]\[Photoshop_version]Settings\

macOS:

• //Users/[User Name]/Library/Preferences/[Photoshop_version]Settings/

[mbtolich]

Hi Jeffrey, I really appreciate the time you have taken over this. I find the final answer disappointing as I have used Photoshop for some years and subscribe to Creative Cloud. All the previous versions have worked well on my computer and being retired I was hoping not to have the expense of upgrades. Anyway thank you for your time and efforts.

[mbtolich]

Just as a wrap up to this problem I'd like to report that I installed the text file as suggested and Photoshop now appears to be working OK. I was able to stack a 20 photo CR file without issue. Thank you again for the advice. I am also considering a computer upgrade.