Adobe Photoshop 23.1.0, the image appears black or fragmented on macOS 11.6.2

Explorer ,
Jan 17, 2022 Jan 17, 2022

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Hello,

When opening a psd document in Adobe Photoshop 23.1.0, the image appears black or fragmented. With Adobe Photoshop 22.5.4 it doesn't happen to me.

 

Thanks,

 

Información del hardware:

 

  Nombre del modelo: iMac

  Identificador del modelo: iMac19,1

  Nombre del procesador: Intel Core i5 de 6 núcleos

  Velocidad del procesador: 3,1 GHz

  Cantidad de procesadores: 1

  Cantidad total de núcleos: 6

  Caché de nivel 2 (por núcleo): 256 KB

  Caché de nivel 3: 9 MB

  Memoria: 64 GB

  Versión del firmware del sistema: 1715.60.4.0.0

  Versión SMC (sistema): 2.46f12

  Número de serie (sistema): C02Y40QFJV3P

  UUID de hardware: 8E468762-1210-5B56-B755-A0BB4DB1163F

  Instalando el perfil de datos de UDID: 8E468762-1210-5B56-B755-A0BB4DB1163F

Captura de pantalla 2022-01-17 a las 10.28.48.pngCaptura de pantalla 2022-01-17 a las 10.27.27.pngCaptura de pantalla 2022-01-17 a las 7.55.24.png

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Adobe Employee ,
Jan 17, 2022 Jan 17, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Please try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, relaunch Photoshop & let us know if the issue persists.

 

Regards,

Nikunj

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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you have to be kidding. I am on an m1 mac mini running the latest macOS. I've been having this from day one of my contract with Adobe. I've tried running it under rosetta, changed all the settings, and the ONLY way I can get it to work is to turn off the graphics processor. I really didn’t spend all that money to have it not work with Photoshop and Lightroom. 

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