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2

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

Guest
May 07, 2010 May 07, 2010

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".

I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.

Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.

I continue to have the same problem every time I try to open any of the programs in the CS5 suite.

The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.

I have no other software installed on my computer. It is a brand new installation of Windows 7.

I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).

As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.

Thanks,

Trevor

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correct answers 1 Correct answer

New Here , May 15, 2010 May 15, 2010

My scenario and history:

Windows Vista Ultimate and now Windows 7 Ultimate

NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference.  Drivers irrelevant.

2 x Xeon 5160 (so total 4 cores)

24Gb RAM

PS CS 4 or 5

4 monitors - - yep it is the 4 monitor thing.

Fails everytime as you describe.

Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.

A WORKAROUND for 4 or 5 - I don't consider this a fix because you l

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New Here ,
Oct 15, 2024 Oct 15, 2024
LATEST
Hello everyone, please help me solve the problem. I haven't been able to run PS for a month - I have Win 7 pro, the computer easily supports 3dsmax and vray. but after changing the email address in the PS settings it stopped working. 
How can I solve this problem. AAdobe support wrote to me that it would not help because I was working on PS 2015, which is no longer supported.
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