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Adobe Photoshop scratch disks are not showing up.

New Here ,
Mar 17, 2022 Mar 17, 2022

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Device: Windows 10 Surface Pro

Program: Adobe Photoshop 22

Problem: I only see one scratch disk, no external drives I inserted to computer 

 

I am on Adobe photoshop 22 and I want to switch my scratch disk from my default disk to an external Flash disk (SanDisk Ultra 128gb). I have tried to insert it multiple times, restart photoshop, restart my computer, format it to NTFS and NOTHING works. The only thing I haven't tried is to format flash disk to mac os extended (journaled) because there are no vidoes on how to do that on Windows 10. I have ran out of ideas and I dont know what to do, can someone please help me figure out why my flash disk is still not showing?

 

 

I have attached photos of what I see:

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi Sofia,

 

Thanks for reaching out. I'd love to help you figure that out.

Could you please share the specific version of Photoshop you are using from Help > About Photoshop? Have you tried any troubleshooting steps?

Please manually reset Photoshop:

  • Go to the following location by pressing Windows + R > %appdata% > OK
  • Adobe > Adobe Photoshop <version> find and rename the folder called Adobe Photoshop 2022 as Adobe Photoshop 2022.OLD (add .OLD).
  • This will reset & backup Photoshop's preferences and settings. This can be reversed by removing the '.old'.

Check this article to know more: https://helpx.adobe.com/photoshop/using/preferences.html

 

Generally, on Windows, NTFS, exFAT & FAT32 are supported as scratch disks. The drive is also recognized as a backup drive, which might cause Photoshop not to read this drive. Please try this with a nonbackup drive. Please now Thumb Drives & USB 2.0 drives are not recommended as scratch disks.

Please go through this article to learn more about setting up scratch disks in Photoshop: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

We hope this helps,

Thanks!

Sameer K

 

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New Here ,
Oct 10, 2022 Oct 10, 2022

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HI I'm having a problem using an external exFAT formatted drive as a scratch disk - in Preferences, the drive doesn't appear as an option. Any ideas?

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