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Sofia21914197jpmt
Participant
March 18, 2022
Question

Adobe Photoshop scratch disks are not showing up.

  • March 18, 2022
  • 1 reply
  • 535 views

Device: Windows 10 Surface Pro

Program: Adobe Photoshop 22

Problem: I only see one scratch disk, no external drives I inserted to computer 

 

I am on Adobe photoshop 22 and I want to switch my scratch disk from my default disk to an external Flash disk (SanDisk Ultra 128gb). I have tried to insert it multiple times, restart photoshop, restart my computer, format it to NTFS and NOTHING works. The only thing I haven't tried is to format flash disk to mac os extended (journaled) because there are no vidoes on how to do that on Windows 10. I have ran out of ideas and I dont know what to do, can someone please help me figure out why my flash disk is still not showing?

 

 

I have attached photos of what I see:

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 18, 2022

Hi Sofia,

 

Thanks for reaching out. I'd love to help you figure that out.

Could you please share the specific version of Photoshop you are using from Help > About Photoshop? Have you tried any troubleshooting steps?

Please manually reset Photoshop:

  • Go to the following location by pressing Windows + R > %appdata% > OK
  • Adobe > Adobe Photoshop <version> find and rename the folder called Adobe Photoshop 2022 as Adobe Photoshop 2022.OLD (add .OLD).
  • This will reset & backup Photoshop's preferences and settings. This can be reversed by removing the '.old'.

Check this article to know more: https://helpx.adobe.com/photoshop/using/preferences.html

 

Generally, on Windows, NTFS, exFAT & FAT32 are supported as scratch disks. The drive is also recognized as a backup drive, which might cause Photoshop not to read this drive. Please try this with a nonbackup drive. Please now Thumb Drives & USB 2.0 drives are not recommended as scratch disks.

Please go through this article to learn more about setting up scratch disks in Photoshop: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

We hope this helps,

Thanks!

Sameer K

 

A
AdrianDoran
Participant
October 10, 2022

HI I'm having a problem using an external exFAT formatted drive as a scratch disk - in Preferences, the drive doesn't appear as an option. Any ideas?

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