Participant

Question

Adobe save for web error on Photoshop 21.0.1 macOS

Forum|Forum|6 years ago
November 14, 2019
7 replies
11739 views

Just installed catalina on a new hard drive on my MacBook Pro 2018. Then installed Photoshop 2020 (21.0.1) Im trying to save for web (legacy) a small image (1000 x 570 pixels, 72 ppp) and im gettind this annoying error: "Could not complete operation, unknown error has ocurred"

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

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EmilyD1

Participant

Hi all,

I had the same issue and tried every fix on here and on other threads and nothing seemed to work.

If anyone is stil having these issues i've reinstalled version 21.0 of Photoshop 2020 on Catalina OS and its now working for me.. Hope this helps!

Cheers,

Emily

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RSHPhoto

Known Participant

I have the same issue, Save for Web Error, on Photoshop 2022 and Photoshop Elements 2020. Until today, the save for web function worked perfectly. I've tried solutions suggested in this thread and none of them work! I'm using Apple Monterey version 12.4. Help!

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merybuenanio

Participant

Hi! I know this post is old, but I've experienced the same issue! I've updated PS and it didn't work.

But finally I solved it! I've reinstalled Photoshop, deleting the preferences, and the problem was solved! Hope this help others!

pcgs51

Participant

I updated PS 2020 to 21.1.1 and deleted the preferences but no success. This is super frustrating!

pcgs51

Participant

PS: I also uninstalled and reinstalled Photoshop 21.1.1 with no luck.

martinal71898559

Participant

Same issue! SO frustrating since this is a function I used for work 10 times a day! Any answers???

Enchanted_beauty0D4A

Participant

Facing same issue.. everytime i save an image for web getting Save for Web Error? any solution???

D

dommymichelle

Participant

It took an Adobe rep 2 hours of remotely taking over my computer to fix the error.

a__w_s25895026

Participant

Enough... Trying Capture1 !

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luism39325587Author

Participant

POSSIBLE SOLUTION FOUND:

Reset the PRAM on your Mac
Reset the System Management Controller (SMC) on your Mac

To reset PRAM follow this article: https://support.apple.com/en-us/HT204063
To reset SMC follow this article: https://support.apple.com/en-us/HT201295

Notice on reseting SMC that the process changes depending on your computer model. Mine is a MacBook Pro 2018 which has a T2 security chip so I followed the particular instructions for that model.

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skrubbles

Participating Frequently

Unfortunately this didn't work for me. Not sure why reseting the PRAM or SMC would work for this one feature in PS, but I tried anyway... and I'm still not able to save out this animated gif.

silk-m

Community Expert

Do you find this thread useful?

--Susumu Iwasaki

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tommynacc

Known Participant

No. You've helped us solve nothing. The issue remains and you're not doing anything about it!

silk-m

Community Expert

I'm sorry. I forgot to link. I'm sorry.

https://community.adobe.com/t5/photoshop/ps-21-0-1-save-for-web-the-operation-could-not-be-completed-an-unknown-operating-system-error/td-p/10733606

--Susumu Iwasaki

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about the unknown error, could you please try resetting the preferences of Photoshop and let us know if it helps?https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil