AI Denoise in Photoshop produces large boxes in image

[Eric23019965ume5]

Some of the files I process with AI Denoise finish with an image that looks normal except for having one or two large boxes in random places in the image.  Others have the boxes and look like all the previous processesing steps have been erased. What is going on?

[jane-e]

@Eric23019965ume5 

I've moved your post from Using the Community (for forum questions) to Photoshop for you.

Please show a screenshot of your entire workspace so we can see what you are seeing.

Jane

[D Fosse]

Denoise runs in the GPU exclusively, it doesn't touch the rest of your system.  So that's where the problem is.

What GPU do you have? Is the driver up to date?

[Madison32010373aq6y]

how do you know if your driver is up to date?

[Myra Ferguson]

Here's a Knowledge Base article with not only driver information but also other troubleshooting steps:

• https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[Madison32010373aq6y]

I am having AI denoise issues with LRC. Is there another article for this? I see the article is photoshop based. 

[Myra Ferguson]

Oh, sorry about that. Yes, try this one:

• https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html