All menu options grayed out in PS

[sheana2014]

Hi I have adobe CC. I opened the following image .png in photoshop and I can't make any changes at all....everything is greyed out. Please help.

[Nancy OShea]

Change the Image > Mode to RGB and 8-Bits/Channel.

[sheana2014]

Hi even Mode is grayed out. Is there an issue with .png file formats?

[Nancy OShea]

Double-click on the Layer in your Layers Panel to unlock it.

[sheana2014]

Hi Nancy, the layer is unlocked, as I already tried that. I don't understand this.....it's freaky!

[sheana2014 · Accepted solution]

Nancy, I changed my pw on the adobe website, so it signed me out of PS creative cloud. I relaunched CC and logged in, rebooted PS and now it's working. Thanks for coming to my aid so quickly!