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0

All photoshop versions are crashing

Community Beginner ,
Jan 30, 2017 Jan 30, 2017

Before I start, thank you in advance. Copied from another forum post. I hope anyone here will be able to help.

I got a big problem. Photoshop keeps crashing and I tried alot of things that were suggested on the web. Resetting preferences, reinstalling, removing plugins/fonts, enable/disable Graphics/ Processor/open GL and disable auto save feature. I used photoshop cc, cs6 32/64bit version. Does anyone have any idea what could be the case?

Edit: this happened recently, I have been using ps for atleast 8 years

Edit: It doesnt crash if I just open it, mostly during the drawing (using the tablet) after 5-60 minutes. If i go away for some hours it doesn't crash at all.

Edit: I use win10 and updating my tablet drivers did indeed stop the crashing for a day.

Edit: I did several test for my ram. No problems were shown.

Edit: Tried replugging the tablet before and during photoshop. Nothing happened.

Looked into my event folder: I have no idea what it means..

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Faulting module name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Exception code: 0xc0000005

Fault offset: 0x0000000001721135

Faulting process ID: 0x3bb8

Faulting application start time: 0x01d27b48d06953dd

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report ID: f39cfed5-196c-4000-948e-8306110769f6

Faulting package full name:

Faulting package-relative application ID:

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Community Expert ,
Feb 05, 2017 Feb 05, 2017

Can you post the new crash report when you get a chance?

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Community Beginner ,
Feb 05, 2017 Feb 05, 2017

Here you go, I also got errors outside photoshop. perhaps it could help.

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Faulting module name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

Exception code: 0xc0000005

Fault offset: 0x0000000001721135

Faulting process ID: 0x3438

Faulting application start time: 0x01d27f8ef2053f4c

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report ID: 9694bb4f-7967-460a-9d15-1fc8e7975af4

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 63490781, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 13.0.0.0

P3: 4f61c045

P4: Photoshop.exe

P5: 13.0.0.0

P6: 4f61c045

P7: c0000005

P8: 0000000001721135

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3783.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_9dd54ecb5ffa93e579bde21b35f2ede6994c5_384fdc3d_19fc5859

Analysis symbol:

Rechecking for solution: 0

Report ID: 9694bb4f-7967-460a-9d15-1fc8e7975af4

Report Status: 0

Hashed bucket: f5e82e5b2a3a7fcb023a7b5777de7f10

Windows errors I think:

The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

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Community Expert ,
Feb 05, 2017 Feb 05, 2017

Could you make sure you have the latest version of Microsoft framework

installed?

https://www.microsoft.com/en-us/download/details.aspx?id=30653

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Community Expert ,
Feb 05, 2017 Feb 05, 2017

You'll need to update that. 13.0.0.0 is the base version, 13.0.1.3 is the latest.

Not sure if that will stop the crashing, but at least get that out of the equation.

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Community Beginner ,
Feb 05, 2017 Feb 05, 2017

Both framework and updated to trough CC.

And please, don't tell me I need to update to 13.1.3. since it creative cloud won't update further.

I can't find any more solutions.

This is the crash report:

Faulting application name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

Faulting module name: Photoshop.exe, version: 13.1.2.0, time stamp: 0x50e86765

Exception code: 0xc0000005

Fault offset: 0x000000000173cff5

Faulting process ID: 0x333c

Faulting application start time: 0x01d27fd0cf0d7a47

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Report ID: 27a36149-406f-4499-b703-9a497597a9be

Faulting package full name:

Faulting package-relative application ID:

Information:

Fault bucket 92423129, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 13.1.2.0

P3: 50e86765

P4: Photoshop.exe

P5: 13.1.2.0

P6: 50e86765

P7: c0000005

P8: 000000000173cff5

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75DB.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_20a851ffa011e2686bc8144db1cf4c19926f5874_185f72d9_1525c255

Analysis symbol:

Rechecking for solution: 0

Report ID: 27a36149-406f-4499-b703-9a497597a9be

Report Status: 0

Hashed bucket: df76174906be4966629374643fd910a6

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

I'm having the same problem, I've reset Win10, I've reinstalled PS cc 2017 twice in the last week, checked the framework is updated, have tried a direct install and a cc install. My firewalls are set to allow. I've been trying EVERY suggestion that's been made.

It's just getting worse, I only have to open it and it crashes within 30 seconds and freezes my whole laptop. Meaning having to do a hard shutdown of my laptop, then switch it back on and doing a restart straight away to get everything working again. Not to forget with every reinstall having to reinstall my, Nik, Topaz and ImageNomic filters. On the matter of filters, the lookup adjustments filters aren't working properly either. The whole point of paying for Photoshop was to not have to go through this crap.

Get on and fix this Adobe, you're quick enough to take our cash.

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

Can you post the crash report here.

go to

control panel/administrative tools/event viewer/windows logs/application find the PS crash, select it and go to right "copy as text" and post it here.

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

OK, I'm hoping these are the right ones. There's a bunch of these. I uninstalled PS and reinstalled it again today as I couldn't open it at all. Post reinstall stayed open for about 5 mins then crashed again. Thanks for looking at this.

Log Name:  Application
Source:    Application Error
Date:      12/02/2017 18:13:27
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  Acer

Description:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x00000000026569af

Faulting process ID: 0x1fac

Faulting application start time: 0x01d2855b90a63ab6

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report ID: f06d5c74-a8dd-423f-aded-ba1095b255ea

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
<EventRecordID>2050</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer</Computer>
<Security />

  </System>

  <EventData>

<Data>Adobe Spaces Helper.exe</Data>
<Data>0.0.0.0</Data>
<Data>583e8a7d</Data>
<Data>libcef.dll</Data>
<Data>3.2526.1347.0</Data>
<Data>572d0cf0</Data>
<Data>c0000005</Data>
<Data>00000000026569af</Data>
<Data>1fac</Data>
<Data>01d2855b90a63ab6</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
<Data>f06d5c74-a8dd-423f-aded-ba1095b255ea</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

***********************

Log Name:  Application
Source:    Application Error
Date:      12/02/2017 18:13:27
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  Acer

Description:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

Exception code: 0xc0000005

Fault offset: 0x00000000026569af

Faulting process ID: 0x161c

Faulting application start time: 0x01d2855b90a4374c

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

Report ID: 0a5627b5-3f1c-4683-a2c2-083201b366a8

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-12T18:13:27.225928900Z" />
<EventRecordID>2051</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer</Computer>
<Security />

  </System>

  <EventData>

<Data>Adobe Spaces Helper.exe</Data>
<Data>0.0.0.0</Data>
<Data>583e8a7d</Data>
<Data>libcef.dll</Data>
<Data>3.2526.1347.0</Data>
<Data>572d0cf0</Data>
<Data>c0000005</Data>
<Data>00000000026569af</Data>
<Data>161c</Data>
<Data>01d2855b90a4374c</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll</Data>
<Data>0a5627b5-3f1c-4683-a2c2-083201b366a8</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

************************

Log Name:  Application
Source:    Application Error
Date:      12/02/2017 18:13:17
Event ID:  1000

Task Category: (100)

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  Acer

Description:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: nvoglv64.DLL, version: 21.21.13.7849, time stamp: 0x58820dae

Exception code: 0xc0000409

Fault offset: 0x0000000000f8d778

Faulting process ID: 0x24ec

Faulting application start time: 0x01d2855b8e909d8f

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

Report ID: b63e1aa2-321c-4494-96eb-d2d7f6c3eeae

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-02-12T18:13:17.639355900Z" />
<EventRecordID>2047</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer</Computer>
<Security />

  </System>

  <EventData>

<Data>Photoshop.exe</Data>
<Data>18.0.1.29</Data>
<Data>583e911d</Data>
<Data>nvoglv64.DLL</Data>
<Data>21.21.13.7849</Data>
<Data>58820dae</Data>
<Data>c0000409</Data>
<Data>0000000000f8d778</Data>
<Data>24ec</Data>
<Data>01d2855b8e909d8f</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\nvoglv64.DLL</Data>
<Data>b63e1aa2-321c-4494-96eb-d2d7f6c3eeae</Data>
<Data>
</Data>
<Data>
</Data>

  </EventData>

</Event>

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

You have two issues.

First one is your video driver.

You need to go to the laptop site and download the latest video driver for your system.

Second after you install the video driver and reboot you are having a windows .dll conflict somewhere.

Find this path:C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

rename \libcef.dll   to something like oldlibcef.dll

and try running PS again.

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

Hi

Tried updating manually but kept being told drivers are up to date. I've used a driver updater software and amended the .dll. Rebooted and still not working. If anything it's getting worse, can't even load an image before it crashes. Will probably go through support tomorrow as I've tried everything else.

Thanks for the help though.

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

Did you go to the laptop site and download the latest version on their site?

Don't use the windows updater program.

I have reviewed the crash report you posted.

It is definitely related to the Nvidia driver.

Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

is a Nvidia driver component.

This laptop doesn't have a dual GPU chipset does it?

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:

* NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

Thanks had worked my way there but definetly seems to have worked, handy for other users though.Thanks  : )

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

With the Nvidia Control Panel, you would set your Nvidia card as the dedicated card for Photoshop and the GPU sniffer. Having automatic card switching does bring on issues.

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Community Beginner ,
Feb 12, 2017 Feb 12, 2017

OK so uninstalled NVIDIA completely and reinstalled directly from NVIDIA. Seems to be working ok. I'm off to bed now so, will check it out tomorrow properly. Dual Chip set? Sorry if you mean if it has two graphics drivers? then yes and, I'm guessing the're not integrated as NVDIA has it's own control panel? I'm not 100% on this stuff to be honest. Just try to muddle through. Thanks for all the help : )

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

Hi am back..

So photoshop 2017 crashed, a file got corrupted and photoshop itself got reset, fun...

here

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Exception code: 0xc0000005

Fault offset: 0x0000000007f6dc35

Faulting process ID: 0x2278

Faulting application start time: 0x01d29d044f985ccb

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report ID: f90a8a2c-5eaa-47d2-a727-18e31f09fcff

Faulting package full name:

Faulting package-relative application ID:

So, I keep getting by these crashes.. Sure I back up my files, but my god this shouldn't be happening. Any answers? What else do you want? I'm paying only to search for solutions so I can actually work instead of starting over and over again.

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Community Expert ,
Mar 14, 2017 Mar 14, 2017
LATEST

You have a Exception code: 0xc0000005 error still

Here are you solutions.

One or more of these situations apply to your system.

Process of elimination.

I would start with running Ccleaner app on your registry and then reboot, and go from there.

Somewhere your system is buggered up. Unfortunately it seems to only happen when you run PS.

PS is just the trigger in your case. It happens with other apps as well.

Jim

Solutions to 0xC0000005: Access Violation Error


When 0xC0000005 Error Occurs


0xc0000005 is a critical Access Violation error that requires your immediate reaction. As a rule, you get the 0xc0000005 error message when you try to start one of your software programs in Windows. After that the program terminates and you can’t get it work. Also, the 0xC0000005 error code may appear in other different error messages, depending on the software you are trying to start or install or the action you are trying to execute on your computer. The most typical causes for the ‘0xC0000005: Access Violation’ error are: corrupt registry, malware, faulty RAM or device driver, incorrectly written, installed or updated software or even Windows security features.

Below are some examples of 0xC0000005 error messages and possible solutions. However, if you are not a computer technician we strongly advice to contact an expert on this issue or use specialized software.

Variations of 0xC0000005 Error Messages:

  • “An application error has occurred and an application error log is being generated. Exception: access violation (0xC0000005), Address”
  • “The application failed to initialize properly (0xC0000005). Click OK to terminate the application”.
  • The "Stop 0x0000008E (0xC0000005 ...) combination on the blue screen.

How to fix the 0xC0000005 error

0xc0000005 error case 1: Registry


The 0xC0000005 error is often caused by poor maintenance of your computer and corrupt registry entries that pile up as you install and delete programs, especially when you install new programs over old ones that were not completely deleted. To get rid of the 0xC0000005 error you could check all the registry entries manually but this procedure is long and complicated. If you are not a computer expert checking your registry manually may take a few days. In addition, you may damage important registry entries. So if you are not a PC guru use special software to repair your registry.


0xc0000005 error case 2: Virus


Your computer may have a virus and the 0xC0000005 error informs that the system prevented execution of a malicious application. Install the latest


0xc0000005 error case 3: Bad RAM Memory


Quite often this problem results from a faulty RAM memory. This is most likely the reason if you started getting the 0xC0000005 error message after installing a new RAM memory. To check this you can remove the new memory and see if the 0xC0000005 error disappears. If so, get a refund or ask to replace the faulty memory with a good one.

Don’t forget to do the following before you start removing the memory:

1) Turn off your computer and remove all cables (power, network, etc.)
2) Remove the battery (if you have a laptop)
3) Ground yourself out before you touch the memory!!(for example, touch metal screw on a lightswitch).


0xc0000005 error case 4: DEP


Quite often the nasty 0xC0000005 error occurs because of Data Execution Prevention (DEP) introduced by Microsoft in Windows SP2 and used in later versions. DEP is a set of security features that prevents code execution from non-executable memory segments. It’s a vivid illustration of a typical

0xc0000005 error case 5: Printer Drivers


Sometimes 0xC0000005 error occurs when your current printer profile is incompatible with the updated settings of one of the programs you are trying to use. You may reinstall the program, printer drivers or even the entire system over and over again and that won’t help. The reason is that every time you will install the same default user profile included in your printer installation package by the manufacturer. The most simple way to fix 0xC0000005 is to create a new, clean user profile for the printer.

0xc0000005 error case 6: Bad Video Driver

Sometimes 0xC0000005 errors occur after video card driver updates. If that is the case rollback to the drivers you’ve been using before the update. And inform the vendor about the issue.



0xc0000005 error case 7: Development Issue


If you are a software developer and you keep getting an exception with status code STATUSACCESSVIOLATION (0xC0000005), your program might attempt to violate DEP. You could try the following: If your application is designed to use executable memory, it must have this attribute set on the appropriate memory by specifying PAGEEXECUTE, PAGEEXECUTEREAD, PAGEEXECUTEREADWRITE or PAGEEXECUTEWRITECOPY in the memory protection argument of the Virtual memory allocation functions.

If the above solutions don’t help run your program in debugger. Maybe you haven’t initialized the pointer correctly. When debugger stops on a violation simply check the call stack and open every file until you see what piece of code produced the violation. And don’t forget to check for useful tools listed on this site.


0xc0000005 error case 8: Symantec Antivirus


The 0xC0000005 error may appear if you are using Symantec Antivirus. If the the error message mentions SAVRT.SYS, that must the case. All you have to do is update Symantec Antivirus, that removes the 0xC0000005 error.

We hope the information above helped you resolve the 0xC0000005 error.

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