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TansySue
Participating Frequently
June 12, 2013
Answered

amtlib.dll is missing from your computer

  • June 12, 2013
  • 1 reply
  • 156147 views

I have just purchased and downloaded the Upgrade Photoshop CS6 from Adobe. (I already own and use Photoshop CS3 & CS5)

Bridge CS6 opens and works sucessfully.

But when I go to open Photoshop CS6, I get the following error message "The programe can't start because amtlib.dll is missing from your computer. Try reinstalling the programme to fix this problem"

If I try to open a photo in CS6 from Bridge CS6 nothing happens. If I double click a photo in Bridge CS6 it opens in Windows Live Gallery!

I have seen this message in the past (but not recently) when I have tried to open Photoshop CS5 but I can eventually open it and use it sucessfully .

This all seemed to have started after having my computer fixed by a local tradesman.

Any suggestions please as I have found none on the forum.

Thanks

    This topic has been closed for replies.
    Correct answer Mylenium

    Do as it says: Reinstall. Run the Creative Suite Cleaner Tool, then use the original installer to repair your busted instalaltion.

    Mylenium

    1 reply

    Mylenium
    MyleniumCorrect answer
    Legend
    June 12, 2013

    Do as it says: Reinstall. Run the Creative Suite Cleaner Tool, then use the original installer to repair your busted instalaltion.

    Mylenium

    T
    TansySueAuthor
    Participating Frequently
    June 12, 2013

    This seems to be an issue with the licence but I have licences for all 3 versions (CS3,CS5 & CS6 and they do appear on Adobe's records for me). I had uninstalled and reinstalled CS5 a while back.

    Please can you advise, which version of Photoshop should I be uninstalling now?  All 3 appear in my programme listing (although CS6 won't launch).

    BTW, I was able to download CS6 sucessfully to my laptop

    T
    TansySueAuthor
    Participating Frequently
    June 13, 2013

    I have spent ages at my PC and think my problem was when I downloaded and ran the new software, I had the previous version open and running in the background.

    I was not able to uninstall using Windows uninstall command but I have done the clean up again and re-launched the software. Seems I didn't get to the end of the previous install as this time all went well and I now have a working programme (fingers crossed)

    Thanks for your help

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