An error appears while launching Photoshop on Windows 7 (api-ms-win-core-sysinfo-l1-2-0.dll missing)

[Sonic_Fan5C95]

Hey, I have an error. Yeah, photoshop still works but it's annoying when you keep getting this error everytime you open the program. The os: Windows 7 Pro x64

{Thread title edited by modertor}

[nikunj.m]

Hi,

We're sorry about the trouble while trying to launch Photoshop on your Windows 7 machine. Would you mind telling us which version of Photoshop you're using?

The error you're getting may be due to missing Windows updates or corrupt/damaged Microsoft Visual C++ redistributable packages. Please ensure you have all available Windows updates installed on the computer (you may need to check for Windows updates & restart the computer multiple times).

To repair the Visual C++ redistributable packages, please check: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwi0-6mvmuXxA...

If the issue persists, you can also try the steps suggested here: https://community.adobe.com/t5/photoshop/photoshop-19-api-ms-win-core-synch-l1-1-0-dll-missing/m-p/1...

Let us know how it goes!

Regards,

Nikunj

[Sonic_Fan5C95]

Sorry, it didn't work. Everything is the same.

[Lumigraphics]

Windows 7 is dead. Time to upgrade to Windows 10.

[Sonic_Fan5C95]

But my GPU drivers don't support Windows 10.

[Lumigraphics]

You are going to start finding more and more software that doesn't run on Windows 7 or has errors.

The error message you are getting has nothing to do with Photoshop, BTW. Its a Windows error.

[Jeff Arola]

Possibly caused by an installed third party plugin.

Try starting photoshop and disable plugins by:

• Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads "Skip loading optional and third-party plug-ins?"

• Click Yes to skip loading optional and third-party plug-ins.

  

  Note:

  This disables optional and third-party plug-ins only for the current session. If you quit and restart Photoshop without holding down the Shift key, the optional or third-party plug-ins will be enabled.

[Sonic_Fan5C95]

Sorry, it didn't work.