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Nick Avallone
Inspiring
April 12, 2024
Question

Adobe Forcing me to update from 2024? How do I stop this popup?

  • April 12, 2024
  • 16 replies
  • 16293 views

Photoshop 2024 is dead in the water for me.

If I open it and work on a file, it gets completely stuck after 30 seconds or so. Showing my desktop reveals a garbage little popup that insits I update to the current version. "Your device is running an old version of Adobe Photoshop. Update to the current version to enjoy etc." See attached.

I just updated PS 2024 to v.25.12 today in hopes that would solve the issue. Nope. Apparently, Adobe allows me to update my version of 2024...but not use it?

I do not want to run 2025 yet. It's 2 weeks old, and I've been burned way too many times before by brand new releases (after 30 years using PS, I know better.)

How do I stop this popup from interfering with my job?

 

    16 replies

    Show previous replies
    whcressall
    whcressall
    Known Participant
    December 21, 2024

    Yes. And the NPCs at Adobe need to understand that this is by design. Their zeal to spit out semi-functioning updates necessitates that we keep older versions running for at least three months before the next update can be trusted - viruses and zero day exploits be damned. I have work to do and I can't waste a day fixing incompatibilities with my studio's tablets with every other update (spoiler - I always find fixes and it's an issue on the Adobie end 2/3 of the time).

      C
      CAPT Bill
      Participant
      December 15, 2024

       

      I am 75 years old and speak truth and kindness.  This new Photoshop subscription model seems to enhance Adobe's  insistence to take away my personal choice (forcing upgrades for profit motives) and that is troubling.  It's a new business model and I hope Adobe will not censor the debate regarding it. The public is not happy.  Nor am I since I can't seem to prevent the incessant pop-ups and involuntary forced changes to my File Explorer's "Open With 2025 App" -- vs what I had until yesterday,  "2024".  Unsuccessfully, I've spent a couple hours trying to revert. Annoying to no end.  Perhaps "X" will have better answers than I find here.  (( Copy/Pasting this comment )).  

        G
        ggreathouse
        Participating Frequently
        December 14, 2024

        Not only am I getting it, it's preventing me from using Windows.

        The stupid window pops up and won't go away. When it's up, Windows Explorer is unresponsive. I have to end the Photoshop task to use my computer.

         

        Adobe CC has literally become ransomware at this point.

          G
          ggreathouse
          Participating Frequently
          December 14, 2024

          Here is what I see. Until I kill the Photoshop process my entire computer is hijacked and unusable. Tech support just told me to use the latest version then dissconnected, blowing me and my issue off.

          I wish I had a job where I could just ignore my customers issues and get paid for it.

           

            M
            Miffy.lw
            Participating Frequently
            December 22, 2024

            This is just shocking to me!, is it the same 'Adobe Genuine Services' popup?  Is it phoning home and then falling over? (I'm probably talking outdated rubbish, but there used to be a problem for me back in day with Creative cloud vs Windows firewalls/security etc causing all sorts of mayhem freezing)

              Ged_Traynor
              Community Expert
              Ged_TraynorCommunity Expert
              Community Expert
              December 12, 2024

              @Nick Avallone there has been a lot of people reporting this issue

              https://community.adobe.com/t5/photoshop-ecosystem-discussions/anyone-else-getting-an-unhelpful-your-device-is-running-an-older-version-ps-alert/m-p/14563136

                N
                Nick AvalloneAuthor
                Inspiring
                December 12, 2024

                I forgot to mention, I cannot even access the popup. Instead of the PS app and the popup appearing in different windows in Mission Control, they display in a single window somehow -- behavior I've never seen before -- and I can't click anything in that window.

                I've got a two-monitor setup, if that's relevant. 

                  M
                  Miffy.lw
                  Participating Frequently
                  April 12, 2024

                  I'm a Editorial Designer  I use Adobe PS, ID, AI, etc for my living, its not a hobby. Like many Designers I have to use custom plugins for font servers and clould based apps via my main employer/client. Which means being tied to old versions longer than I'd like (same goes for Apple OS).  Today for the 2nd time on opening a document I have this super unhelpful alert appear (see link). As a paid up 'all apps' subscriber, I have no words.... Anyone else having the same? Any easy way to stop this? OR do I resort to deleting the Adobe Genuine (removed) which I assume is the guilty party? Thanks for Reading!

                    P
                    PA27
                    Participating Frequently
                    April 18, 2024

                    I've just started getting this too, it's really annoying, especially as if I try to upgrade it tells me my hardware (graphics presumably) is not compatible with the newer version!! So I can't upgrade even if I wanted to.

                    Hope someone fins a fix.

                      L
                      Lumigraphics
                      Legend
                      April 18, 2024

                      Support for older graphics cards is being phased out, so there "fix" is to upgrade your computer.

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