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C
CUZCO
Participant
November 8, 2017
Answered

Appcrash problem

  • November 8, 2017
  • 1 reply
  • 2386 views

Hi all !

I'm on Adobe Creative CC and i have a message APPCRASH when i close Photoshop, After Effects, Premiere, Illustrator...

I have the same message when i start Adobe Character Animator CC and this program don't want to start.

Please could you tell me how to fix it ?

My configuration is :

i7

16 GO ram

Windows 7

Vidéo card GTX 980 (last drivers)

Thanks !

Pierre

This topic has been closed for replies.
Correct answer Akash Sharma

Thanks for the update Pierre, Please refer this article Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the erring module in the … and let us know if that helps.

Thanks,

Akash

1 reply

Akash Sharma
Akash Sharma
Legend
November 9, 2017

Hi Pierre,

As you've mentioned that couple of apps crashes when you close or open them, I'd recommend you to refer this article Adobe Creative Cloud applications close immediately after launch

If that doesn't help, Please post the crash report or a screenshot of the crash report here.

Thanks,

Akash

C
CUZCOAuthor
Participant
November 9, 2017

Hi Akash, thanks for your quick reply.

I tried to disconnect and connect again but it doesn't work anymore.

Here's the message when i open Character Animator : (i can't use it)

Signature du problème :

  Nom d’événement de problème: APPCRASH

  Nom de l’application: Character Animator.exe

  Version de l’application: 1.1.0.184

  Horodatage de l’application: 59c97dd8

  Nom du module par défaut: KERNELBASE.dll

  Version du module par défaut: 6.1.7601.23915

  Horodateur du module par défaut: 59b94f2a

  Code de l’exception: e06d7363

  Décalage de l’exception: 000000000001a06d

  Version du système: 6.1.7601.2.1.0.768.3

  Identificateur de paramètres régionaux: 1036

  Information supplémentaire n° 1: 3aeb

  Information supplémentaire n° 2: 3aebe3555e6804496c842e3eb50e44cc

  Information supplémentaire n° 3: 41b3

  Information supplémentaire n° 4: 41b3488c4d2e091e9500ae90ede6147b

And here's is the message when i close After Effects : (i can use it but there's this message when i close the app)

Signature du problème :

  Nom d’événement de problème: APPCRASH

  Nom de l’application: AfterFX.exe

  Version de l’application: 15.0.0.180

  Horodatage de l’application: 59d489e1

  Nom du module par défaut: KERNELBASE.dll

  Version du module par défaut: 6.1.7601.23915

  Horodateur du module par défaut: 59b94f2a

  Code de l’exception: e06d7363

  Décalage de l’exception: 000000000001a06d

  Version du système: 6.1.7601.2.1.0.768.3

  Identificateur de paramètres régionaux: 1036

  Information supplémentaire n° 1: 7b1a

  Information supplémentaire n° 2: 7b1a646db3b8673c429c8f0125bd94e7

  Information supplémentaire n° 3: f9c2

  Information supplémentaire n° 4: f9c2aa0d4a8e0e4d190934fb35bbce0a

Thanks for your help.

Pierre

Akash Sharma
Akash SharmaCorrect answer
Legend
November 9, 2017

Thanks for the update Pierre, Please refer this article Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the erring module in the … and let us know if that helps.

Thanks,

Akash

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