BŁĄD 10000

[Magdalena_Kowalska9392]

Cześć, potrzebuje pomocy. Od wczoraj nie mogę korzystać z programu Photoshop . Przy każdym włączeniu pojawia się komunikat:

Nie możemy zweryfikować stanu Twojej subskrypcji. Błąd 10000.

Faktury są opłacone.  Dziękuję za pomoc

[Sameer K · Accepted solution]

Hey, @Magdalena_Kowalska9392. Welcome to the Photoshop Community. I'll help you figure this out. 

If it is a personal machine, try these steps. Try these workflows & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[MarekMularczyk]

Hi Magda,

Let us know if @Sameer K suggestion helped and if your Photoshop is working now.

[damiansikula]

Hello

Today I also encountered the same error 10000, but I managed to run the programs thanks to the instructions from @Sameer K . Many thanks for your help!

Damian

[MarekMularczyk]

Glad to hear it's working for you

[Konrad_Pawlak8437]

Mam ten sam problem a ponizesze odpowiedzi go nie rozwiązują 

[AxelMatt]

See here:

https://community.adobe.com/t5/creative-cloud-services-discussions/error-code-10000-and-automatic-lo...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-suddenly-wont-open-i-get-th...

Do you're using VPN? Try to deactivate and connect Creative Cloud directly to the internet.

[Konrad_Pawlak8437]

Dalej nic cały czas to samo 

[MarekMularczyk]

A mozesz sie zalogowac do programu Creative Cloud? I pokazuje, ze programy i abonament za CC sa aktywne?