Photoshop suddenly wont open. I get the error message - We can’t verify your subscription status.

[George Ledger]

We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000.

[Kevin Stohlmeyer · Accepted solution]

Hi @George Ledger check your firewall on the router and make sure Photoshop is listed in Windows Defender.

[George Ledger]

Checked and already listed. 

[Kevin Stohlmeyer · Accepted solution]

Are you using a VPN connection at all?

Did you verify these settings from the help page?

If offline, stop your system clock from syncing with the Internet time.

If you have Trend Micro antivirus version 15.0 or earlier installed and activated, follow these steps to troubleshoot:

• Learn how to fix the issue by following the instructions provided.
• If the problem persists, ensure TLS 1.2 is enabled on the Windows device.
• If the issue persists, try uninstalling and reinstalling Acrobat.

[George Ledger · Accepted solution]

I was advised to completely log out of Windows and clear cookies prior to logging back in. This seems to have worked, as I've managed to log back into Photoshop.

Thanks for the advice and help.