Black artboards in Photoshop when opened in the primary display

[PABLO5C33]

I have a laptop that has two monitors, when I open photoshop to work with it in the main screen the artboard is always black, and I don't have any other option of color to change that. but when I open photoshop in the screen that is in the keyboard the artboard is withe and I have all the colors. I dont know how to fix that I need some help

[Bojan Živković]

Can you post some screenshot to ilustrate issue?

[PABLO5C33]

thank you for your answer, this is what I see. I have windows 10, and the laptop is very good I don't think the problem is that, 

[Akash Sharma]

Hi there,

Sorry that Photoshop is showing a black screen whenever you open it on your primary monitor

Which version of Photoshop are you using and what is your computer's OS? 

It seems that the issue is related to your GPU drivers. Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

If that does not helps, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

Thanks,

Akash

[PABLO5C33]

thank you for answer me, I have an asus and I use windows 10 the laptop is very powerfull, I can't fix this problem and I don't know what to do, here is a screenshot of what is going on. Help me! in the main screen is all black and in the second monitor down there you can see that photoshop is fine. 

[jamesm40582553]

I have the same issue with the same laptop

[jamesm40582553]

The only way i got it work was disabling this driver-

[marliton]

Hi. Did you uncheck the "Use Graphics Processor" option as @Akash Sharma suggested? (Photoshop's Preferences > Performance).

[jamesm40582553]

yes i did

[PABLO5C33]

hey to help you or someone that has the same problem. I called Adobe and they foixed for me, they had to ajust some thins  about the color of my screen so they change some settings on my monitor, it was a problem with the color of my monitor