Skip to main content
Inspiring
December 13, 2023
Question

Blank images when files opened in PS using latest Mac OS

  • December 13, 2023
  • 1 reply
  • 1174 views

Title says it all.  Image-file blank when opened in PS.  

This topic has been closed for replies.

1 reply

c.pfaffenbichler
Community Expert
Community Expert
December 14, 2023

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

 

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible so one can see if Layers and Channels represent content despite the Canvas appearing empty? 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Inspiring
December 14, 2023

I really don't know what screen shots you are asking for?   I've used PS now for 30 years to successfully edit my photography but am not very technical.  I can't understand why this is happening. There mut be something I turned off or on that is creating this image blackout perhaps in the Prefences?  

c.pfaffenbichler
Community Expert
Community Expert
December 15, 2023

I'm subscribed and I am using what I believe to be the latest version: PS 25.1.0 Release.


edited

25.1.0 is not the most current version.