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Blue screen everytime i open a file i Photoshop.

Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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From today Photoshop started to give me constant blue screens when I open a file in it. Dosen't matter what kind it is.

I've tried rolling back from the 2019 version to 2018 version with no luck. Installed newest drivers on the GPU no luck either.

9920x

MSI X299 SLI PLUS

980ti

Corsair 64GB (4x16GB) DDR4 2666MHz CL16

Samsung 970 EVO PLUS SSD

Windows 10

Built this PC in december. Everything new except the GPU.

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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So the PC actually dies, with a blue screen of death?

Since an app CANNOT do that, you need to look at

* hardware

* drivers

* system

My first port of call would be GPU drivers. I see you've tried the latest, so try an older one. Try to work out what changed at the point of failure

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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I think it started when I installed the 2019 version of Photoshop. But I haven't changed anything else when it started to crash.

And it's only in photoshop it happens. I tried Premiere pro and that worked fine.

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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"Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?"

This helped to the point i was adding a new layer(picture) to a document. But still crashes.

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Hi

The point being made by Test Screen Name is that an application cannot directly crash the operating system. However it can use the drivers and they can crash the operating system. Photoshop will make calls to the drivers that other applications do not use. Hence you may only see the driver crash when using Photoshop.

As well as the GPU driver I would look at any motherboard enhancement such as Turbo Boost and temporarily disable it to see if that is causing the crash. I've not seen any issue reported with your particular processor but we have seen issues in teh past which were resolved with MB BIOS updates.

Are you getting any error messages?

Dave

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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No error messages, directly to the blue screen.

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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That is a driver/hardware error - so definitely look at the drivers and temporarily disable any overclocking / turno-boost.

Dave

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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It's stock settings in the bios, no overclocking. Will try disable the turbo-boost.

How should i check the drivers? See if there is any updates?

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Hi

Yes but don't rely on Microsoft. Go to the manufacturers site to check them.

Dave

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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I've been using Driver Booster for drivers. Is that a good choice or should i do something else?

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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I've never used Driver Booster t so I can't comment. I just go direct to NVidia for my GPU - Nvidia allows you to select a Creator Ready driver for many GPUs which forgoes the latest gaming updates and is supposedly more stable on applications such as Photoshop.

Dave

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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Okey.

Never seen the option "creator ready". I found it now but there isn't any drivers for that with my setup.

980ti

win10 64bit

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Community Expert ,
Apr 16, 2019 Apr 16, 2019

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Hi

It appears that creator ready starts with the "10" series.

In that case try the latest Certified driver and be prepared to step backwards if that causes issues. Also when installing choose "Advanced" and then "Clean Install". This will remove remnants of previous drivers which may be causing an issue.

Dave

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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Alright.

I will give it a try.

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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Not surprising that a crash happens only with one app. It still CAN'T be the app, because that's Microsoft's promise, but it's what the app asks the system, the drivers and the hardware to do: one of them goes wrong.

If Photoshop 2018 is also showing the same problem something else changed. Windows 10 is updating constantly, so something is always changing.  And it's also possible that you have a hardware fault. What is the blue screen message?

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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The blue screen message is.

WHEA_UNCORRECTABLE_ERROR

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