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Jimmy Laskowski
Participant
April 1, 2023
질문

Brushes.psp file size makes Photoshop 2023 to crash at startup

  • April 1, 2023
  • 3 답변들
  • 960 조회

I was stumped by Photoshop 2023 crashing every time I booted it up. A clean install helped only once and then the crashing on startup was back again. Turns out that once I booted Photoshop it proceeded to load in my previous brushes (from Cloud I guess). The size was over 500MB which was too heavy for PS to handle on following startup attempts. 

 

Solution steps: 

1. Go to C:\Users\[User]\AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings

2. Delete/move/rename "Brushes.psp". 

3. Boot Photoshop and get brushed loaded in again when you open a new document. 

4. Start deleting brushes to get Brushes.psp file size to a level where Photoshop accepts it. (in my case I got it to ~200MB and that was fine). 

 

Would really a fix/user warning if there is a problem like this. I have not seen this solution online so posting this workaround here in case someone encounters the same problem. 

이 주제는 답변이 닫혔습니다.

3 답변

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
April 5, 2023

@Jimmy Laskowski  Are you OK now?
If not - 

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    April 2, 2023

    Strange; I recall a thread where 2GB seemed to be the »cut-off« size for Brushes.psp. 

    How are you set up for RAM and Disk Space and what are the Performance Preferences settings? 

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/my-brushes-psp-file-is-over-2-gb-so-they-are-not-loaded-into-the-photoshop-is-there-a-workaround/m-p/13487088

      J
      Jimmy Laskowski작성자
      Participant
      April 2, 2023

      I read the thread. Very strange problem. Even though the end result errors are different the solution for one might be the answer for the other. 

       

      Computer hardware

      Physical Memory: 32769MB RAM

      Disk Space of Windows/Photoshop Drive: 569GB free of 953GB

      Graphics card: Nvidia GeForce RTX 3060

       

      Photoshop--->Preferences--->Performance

      Available RAM: 25041 MB

      Ideal Range: 13722-18029 MB

      Let Photoshop Use: 17694 MB

      "Use Graphics Processor" is checked

      Advancd settings "Use OpenCL" is checked

      Advanced settings "Anti-alias Guides and Paths" is checked 

      Advanced settings "30 bit Display" is unchecked

      History States: 50

      Cache Levels: 4

      Cache Tile Size: 1024K 

      Multithreaded Compositing is checked. 

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        April 1, 2023

        Hi, @Jimmy Laskowski did you keep that Brushes.psp? maybe the team would want to look at it?
        Could you confirm where the brushes were located? Maybe does it time out if the folder is not available.

        Finally, you say that the brushes get automatically loaded? How did you delete them, from the brushes panel, or did you delete their files on disk?

        @CShubert Should this be changed to a Bug thread?

          J
          Jimmy Laskowski작성자
          Participant
          April 1, 2023

          Yeah, I have the original Brushes.psp file.

          The file is located in the "C:\Users\[User]\AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings" folder. Same drive I use for my Windows installation. 

          In order to get past the "Photoshop crashes at startup" problem I deleted the "Brushes.psp" file manually from it's folder on the disk. This allows Photoshop to boot without crashing. Once in Photoshop it recreates the file when a new document is opened and I could then reduce the size of the file by deleting brushes through the "Brushes" panel. 

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