Hi.
My wife does all of our Photoshop processing. She uses the Topaz Labs Photo AI plugin to do some of the editing. She's very pleased with it.
However, even though Photo AI works fine on almost all images, there is one that causes a C++ exception when she tries to invoke Photo AI from Photoshop on it. OTOH, editing the image using standalone Photo AI works fine.
I've discussed this problem with Topaz Labs and tried all their suggestions. But they weren't able to solve the problem. Their final suggestion was to ask for ideas from Adobe,
I've attached partial screen shots of the exception and the image properties. The original file is a 1.3 GB TIF file.
Has anyone else had this or a similar problem? Any ideas would be appreciated.
We're using Photoshop 2024 (25.5.1), Topaz Photo AI 3.3.1, Windows 10 Pro (10.0.19045), Intel Core i7-6700 @ 3.4 GHz with 16 GB of RAM, Asus motherboard.
Thanks
Bob Zarnke
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