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Calling Sony Bravia HD TV owners with photoshop

Explorer ,
Jun 08, 2011 Jun 08, 2011

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Hi.

Sony Bravia has a problem with Photoshop !

If a jpg is created in photoshop, 1920 x 1080 pixels,  72dpi, it wont play on a Sony Bravia TV via USB stick.

However it will play on a Panasonic HD TV and on a Samsung, so why is Bravia refusing them.

Furthermore it displays thumbnails ok, just wont play them full size !

If it is created in camera and loaded onto a PC then onto USB it will play on the Bravia.

Both were Adobe RGB colour space so it cant be that.

Any idea why ?

Standard or Optimised or Progressive, they all fail !

Gaps in file name or length make no difference.

unless its file extension .JPG or .jpg or perhaps .jpeg or .JPEG

I used CS2.

Basically anyone with a Sony Bravia and using Photoshop has a big problem here. Works ok on Samsung and Panasonic.

Means no ability to play my photos on a friends Bravia. Also means I wont be buying Sony !

I have seen mention of this by others on the internet. All shops tried so far exhibit this problem.

For those that experience this, whats happening ?

Envirographics

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New Here ,
Jun 28, 2011 Jun 28, 2011

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I also had this issue and after some hit and try have found the solution to this problem:

If you choose "Save for Web and devices" and then choose the preset named "JPEG Medium" it will show up on Sony Bravia TV's. Looks like Sony TV's do not like "High Quality" jpg images

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Valorous Hero ,
Jun 28, 2011 Jun 28, 2011

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Can you confirm that the issue is related to the compression level and not the simple fact that SFW strips out meta data that might be confusing the Bravia?

Choosing File Menu->Save As would include meta data that might confuse the Bravia.

When in doubt of JPG output, choose Save for Web instead of File Menu->Save As.

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New Here ,
Jun 29, 2011 Jun 29, 2011

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I am not too sure but the fact is that when I chose SFW and choose a lower compression (Better quality) it still does NOT show on Bravia TV so it must have something to do with compression I assume.

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LEGEND ,
Jun 29, 2011 Jun 29, 2011

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Hate to say it, but this is a pretty strong indication that the Sony Bravia is the unit with the problem...  Have you checked to see if there's any kind of firmware update available for it?  Have you contacted Sony on the issue?

-Noel

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New Here ,
Jun 29, 2011 Jun 29, 2011

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Yes firmware of my TV is up to date. Also other users have also reported this issue in other forums:

Check these:

http://forums.dpreview.com/forums/readflat.asp?forum=1006&message=38386544&changemode=1

http://forum.tvmobili.com/viewtopic.php?f=11&p=4381

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Explorer ,
Jul 02, 2011 Jul 02, 2011

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I can update things a bit, shop owner has tried a lower compression setting q5 and it now displays, but who wants to use photoshop to improve a photo then louse it up with a compression setting that may see artefacts around edges etc ?

Those straight from a digital SLR display fine, and they are higher quality than Q5.

A bravia model back earlier this year, without latest firmware, plays the images ok, latest ones do not.

File extension jpg or jpeg or caps makes no change, not tried sRGB v AdobeRGB though.

Envirographics

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New Here ,
Jul 10, 2011 Jul 10, 2011

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I recently purchased a 46" Bravia LED (model KDL-4EX620).

At work I had downloaded some really cool double screen wallpapers (2560x1024). All are jpg files, and I thought it would make a cool slide show with mellow music for my wife and I to enjoy while chatting over dinner and enjoying a glass of wine.

I was surprised when the TV showed some images, and with others I just got a black screen with the message of "Image cannot be displayed".

I looked up information on this, and found a couple of forums (all with recent replies) that mentioned the problem with newer Bravia TV's and they related it to manipulation in apps like Photoshop.

I used PS for a living, and I'm very familiar with JPEG format images, since I've been doing web desing since the mid 90's.

I'm very used to looking at JPEG as a standard, that should have no display problems, specially with recent technology!

I am aware though, that specially digital cameras, won't accept edited images to be displayed along with the originals on memory cards. Once edited, they will not show up on the camera's LCD.

I never really looked into this, and accepted it as a fact of life, so to speak.

But this issue with the TV really peaked my interest.

After chatting with SONY's support, I was pointed in the direction of a technical spec. listed on the TV model's details:

"- JPEG (JPEG format files with the extension “.jpg” and conforming to DCF 2.0 or Exif 2.21)"

And I'm not entirely sure about this, but it seems it's related to the aforementioned issue with edited images on a Camera.

Somebody here mentioned SRGB, vs Adobe's RGB.

I decided to make a test.

Using PS CS3, I ran ALL the images in the folder of the USB drive I had stuck into the TV for the slide show. The script is a standard script in the File menu of PS CS3: File/Scripts/Image Procesor...

Saving the images as JPEG, making sure I selected SRGB and maintaing ICC profile.

I re-saved all the images with this method, which in fact reduces file size (I guess it's not very lossless).

Presto, now NONE of the images display on the TV!!!

hehehehe, I guess it's a good thing, since it does relate PS as a culprit clashing with the DCF 2.0 or Exif 2.21 requirements the TV lists.

NOW... the question is, CAN I save from PS under that JPEG profile? Will I need a third party app? an additional plugin? any other apps you can think of?

There's a rather cheap option, but I'm not going to buy it just yet, until I find out that I can defenitely NOT use PS for this. I mean, c'mon, shouldn't a MUCH more expensive app be able to conform to standards fromt he 90's???

I know I can't change the TV's requirements, updating the firmware will not solve something that SONY doesn't consider a bug. It's a standard after all.

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LEGEND ,
Jul 10, 2011 Jul 10, 2011

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At least one person up-thread has pointed out that the compression level has something to do with it.  Did you try saving the images from Photoshop using a higher compression level (lower quality)?

What if you save them from an application like IrfanView?

-Noel

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LEGEND ,
Jul 10, 2011 Jul 10, 2011

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Oh, and by the way, you do know that the newer versions of Photoshop (e.g., CS5) have been made more standards compliant (speaking about EXIF here, specifically), right?

I know Chris Cox often has to answer questions about why older apps that don't read EXIF properly no longer work with files that have been output from Photoshop CS5.

Perhaps you just need to upgrade to a modern version of the editor.

-Noel

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New Here ,
Jul 10, 2011 Jul 10, 2011

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Thanks for the reply.

Right now I'm not looking to dish out the cash for an upgrade just to be able to view the images on my TV.

The compression is actually pretty high. The folder size went from around 480MB to around 160MB. It seems the script was made to use a low quality output.

Any other suggestions besides paying for a newer version of PS? Any addons? Filters? Specific setting on saving for web?

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LEGEND ,
Jul 10, 2011 Jul 10, 2011

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160MB?  How many images?  I wonder whether you may be exceeding the capacity of whatever processor they have in the TV.

As far as the compression level, from what I recall the Image Processor script allows you to set the JPEG quality, no?

Honestly, it seems to me three hundred KB or so per image should provide more than enough image quality for display at that size.

-Noel

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LEGEND ,
Jul 10, 2011 Jul 10, 2011

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Out of curiosity, do either or both of these high detail images display properly?

Both are saved with the sRGB IEC61966-2.1 profile from Photoshop CS5.

One is saved with a lot higher quality setting than the other, yielding 1 MB and 300 KB image sizes.  Assuming both do display, I'm curious whether you can see a significant difference between them on the TV monitor.

http://Noel.ProdigitalSoftware.com/temp/MountTeide_1920x1080.jpg

http://Noel.ProdigitalSoftware.com/temp/MountTeide_1920x1080_Small_File.jpg

-Noel

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New Here ,
Jul 10, 2011 Jul 10, 2011

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Interesting Noel. The small file displayed just fine. The large one got the error message.
Besides the obvious file size, any other diferences?

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LEGEND ,
Jul 10, 2011 Jul 10, 2011

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Nope, just saved with different levels of compression.

-Noel

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New Here ,
Jul 10, 2011 Jul 10, 2011

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307 images.  Average size around 600k.

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New Here ,
Jul 12, 2011 Jul 12, 2011

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Bravias only support JPEG YCbCr 4:2:2 or 4:2:0 formats.

JPEG YCbCr 4:4:4 is not supported.

In Photoshop you can't select this directly, but you can indirectly.

At low levels of JPEG compression (i.e. higher quality), Photoshop saves in YCbCr 4:4:4 i.e. No Chroma Sub Sampling.

Some levels of JPEG compression in Photoshop will convert the image to 4:2:0.

For example, like someone has posted above, Save for Web Medium Quality is 4:2:0.

I'm not sure if Photoshop can produce 4:2:2.

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Explorer ,
Jul 12, 2011 Jul 12, 2011

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Mike V,

Thanks for the 'eureka' moment for those of us bashing heads against walls on this.

So having used photoshop to bring the best out in the photo, we have to crap it up with a lower quality jpeg setting so as to get pshop to use 4:2:0 format so that the latest Bravias are able to display it.

Come on Sony, if Panasonic and Samsung are capable of displaying 'any' save from photoshop, why do you guys have to have the photos given aberations and a lower quality to handle them ? I have not just spent hours on tweaking my photos to want to do that to them.

I certainly won't be buying Sony.  I do not want to have to make up a second set of photos and apply compression to them just so that Sony Bravias can display them. Bravias earlier this year had no problem, well certainly one I tried, the 302 26inch, so what have Sony done to the 320 to change things.

Sony's loss, go get a panny or sammy.

In fact I havent seen a TV image on a Sony I like yet, soft if not non existent detail in faces, (non HD broadcast) , a samsung of a few yrs vintage viewed at a friends house on the same channels was far better, superb detail.

Envirographics

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New Here ,
Jul 12, 2011 Jul 12, 2011

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Thanks so much for clearing this up Mike!

So, I'll just save web quality at 50%, crappy images full of artifacts, and presto. I can have a crappy slide show hahahaha... in truth, the pics don't stay on the screen that long, and you're not stuck to the TV. IT's like billboard images, the resolution is crap, but stand far away enough, and the eye/brain takes care of the artifacts.

In any case, I'm gonna try it. Saved all images here at work at 50% web quality. I'll let you know how it went.

Not gonna get rid of my new tv just because of image quality display, after all, it's a TV, and video looks awesome on it.

Thanks again Mike.

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LEGEND ,
Jul 12, 2011 Jul 12, 2011

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I'd also suggest experimenting with File - Save As as well (note:  not Save for Web & Devices) and choose quality levels and test to see what is the highest one the TV will accept.

The subsampling IS part of the reason for the visual degradation, though, so its anyone's guess whether you can achieve "good enough'.

-Noel

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Explorer ,
Aug 09, 2020 Aug 09, 2020

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Yes what a pain. I've got a Sony Bravia, and I edited my trips with Photoshop cs4. I designed a canvas 40x30 cm and put a few photos on it, then save them 1st as psd, then at jpeg on high. threw them on a usb and most of the first ones I did showed ok on the tv. then I did a new lot and none of them will show! I just get a broken icon. After reading some comments here I went back to my psd files and saves them on Medium instead of High setting but it did not make any difference they won't show up. Many of the files i can see are larger than the one I can't!

When I tried to save them for web I received a warning that it would be too big for it?

I'm no pro and understand very little about many technical apects of photos saving but never had that problem b4

THE NEXT DAY...Tried to reply to my post to add some more but ran into 'authentification problem??? So re edit it for good info!

I FOUN A GOOD SOLUTION !

After a short and restless night I though of mirroring my laptop. (actually I thought of it last night but could not do it and gave up at 3am...

Today I finally managed to do the connection with my wonderful Sony 65" TV. And again it was not easy, but very rewarding when it finally worked. 

Apart from the connection difficulty it is very advantageous especially in my set up of "photo collage" as with a touch screen laptop it's very simple to enlarge display such as extra written description that may seem ok on the pc but may be too small for the tv...

So here you are you don't need to spend too much money if you've already have a laptop, just stick your stick ha ha in the usb port an off you go. 🙂

 

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LEGEND ,
Aug 09, 2020 Aug 09, 2020

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LATEST

"When I tried to save them for web I received a warning that it would be too big for it?" That may be behind your other problem too. How big actually is the file, in pixels? If not sure, use Image > Image Size to check.

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