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stoymilk
stoymilk
Known Participant
January 28, 2023
질문

Can. anyone help me get rid of this folder in my Photoshop Files?

  • January 28, 2023
  • 2 답변들
  • 3628 조회

It was deleted over a year ago & for some reason it will simply not go away. 

 

Selecting it & deleting it does nothing. Sometimes if I try to "move" it, it will disappear suddenly when the files refresh, but it will come right back when I start up Photoshop again. 

 

I've updated my Macbook Pro to most recent version (Venture 13.2)

I've uninstalled & re-installed Photoshop, reseting my preferences.

I went through my CC browser account to delete it permenantly from the already deleted files.

I've restarted my computer.

 

I really do not know what I could do at this point. Is it a bug, do I just have to accept it will always be there? 

이 주제는 답변이 닫혔습니다.

2 답변

gener7
Community Expert
gener7Community Expert
Community Expert
January 28, 2023

The problem is that it's the assets.adobe.com website which is on Adobe's end. 

 

 

Check with the Creative Cloud forum before clearing any caches.

https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replies&lang=all&tabid=all

stoymilk
stoymilk작성자
Known Participant
January 28, 2023

I've already gone through assets.adobe.com, it still shows up on the Creative Cloud App & Photoshop. When I sync it from Creative Cloud it goes away, but comes back when I re-start it up. It never goes away in the Photoshop app unless I try Moving it, but then it'll come back when I re-start Photoshop up. It just won't go away. When I try clicking into it I get a "something went wrong" error message. It's like it doesn't exist but it does.

 

stoymilk
stoymilk작성자
Known Participant
January 28, 2023

I understand, but this is not my area of expertise. See what the Creative Cloud forum suggests.


Thanks for the direction, I'll give them a shot!

gener7
Community Expert
gener7Community Expert
Community Expert
January 28, 2023

Here's how to Permanently Delete:

 

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

I would sign out and sign in again to be sure. Seems to work for me, but I'm using MacOS 12.6.2

 

When you go to the Deleted folder in the sidebar, you again checkmark the deleted item and then click on "Permanently Delete" in the upper right corner of https://assets.adobe.com/deleted in your web browser.

 

Once you permanently delete them from the Deleted Folder, you should see this:

    stoymilk
    stoymilk작성자
    Known Participant
    January 28, 2023

    I did this before submitting the question. I've actually spent the last 2 hours talking to an Adobe Support representative through the chat in Cloud & we tried literally everything. He ended up just leaving the conversation. I don't think there is a fix for this issue. 

    stoymilk
    stoymilk작성자
    Known Participant
    January 28, 2023

    Is there maybe a way to clear the cache? Without losing other files I have saved on the cloud?

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