can't able to create new file in photoshop

[Selfishbeech]

Hey Adobe Photshop Community,

Help

As soon as I open photoshop and go to new file option and enter the requirement of canvas and hit create , no response is given, new file is not cretaed and even old psd files are also not opening.

since last month I'm facing this issue. 

ATTACHING A VIDEO TO MAKE THINGS CLEAR.

[Sameer K]

Hey, @Selfishbeech. Welcome to the Photoshop Community. I'll help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Try this: set Photoshop to run with administrator privileges by default.

• Go to C:\Program Files\Adobe\Photoshop 2024
• Right-click on Photoshop.exe > Properties > Compatibility > Change Settings for all users > Check 'Run this program as an administrator'

• Click on OK & Apply to save the changes.
• Try launching Photoshop & check if it helps.

If this does not help, try these steps: 

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[Selfishbeech]

Hey @Sameer K thanks for your time and solution to my problem 

you've provided solution with two methods 

first one did'nt work the second one did work out for me and getting a type of notifiation everytime i open photoshop ( jpeg attached )

and as you've asked to share system info, i'm attaching info in both pdf format as well as doc format. 

Once again thankyou for helping me with this issue.

But I really want to know what's the issue with the updated version.

Please do let me know.

[Selfishbeech]

Hello @Sameer K 

after renaming Adobe Photoshop 2024 to Adobe Photoshop2014.old I'm able to create new files but now some tools are not working properly especially transformation tool , can't drag and drop the imgaes, when i try open file ( in photoshop file> open > select )  either it's not happening or showing result after I repeat the process two three times and at last i've to restart photoshop again to perform that same action.

sometimes selection tool is behaving correctly sometimes even they are not wroking. 

Help Sir!! 

[Selfishbeech]

@Sameer K  every single tool is showing some sort of problem 

it works fine when we freshly create new file after launching photoshop but within two three minutes tools don't work properly.

So basically tools which I use in making social media content (eg- product manipulation) are not working even crop tool is also not working. 

I was happy that now  I can create new files on photoshop  and work but paid verions also giving no benefit I think so. 

it's so frustating that I am not able to work on my portfolio and other stuff as well.

InDesign and illustrator are working fine but then why this to photoshop.

[Sameer K]

Thanks for sharing the details. Here are a few things to check:

You're using Photoshop v25.7, please update to the latest is v25.11.

Your machine has two GPUs: the power-saving Intel UHD 750 Graphics and the high-performance Nvidia RTX 4060 Ti.

Please try these two suggestions:
1 - Update the graphics drivers using Intel's auto-detect program, as Nvidia drivers already updated.

2 - Follow step 6 in the content here to configure the default GPU for Photoshop: https://adobe.ly/49YQSCI 

Let me know if this helps. Thanks!
Sameer K

[Selfishbeech]

hey, 

sorry for the late reply ( wifi router was not working properly )

thanks for giving me suggestions 

as per second suggestion i've followed the step 6 and watched the video as well 

steps i've followed 

nvidia control panel> manage 3d settings >programe settings

right after this according to the 6th point of your suggestion my nvidia control panel tab has to show me two steps 

step 1: select a program to customize ( in which i've to select  adobe photoshop.exe )

step 2: select the prefferd graphic processor for this program.  

( as c.jpeg attached )

rather, i'm getting only one option ( chk a.jpeg attached)

and most of the feature is using setting is : "use global setting" .

what should i do now?

@Sameer K 

[Selfishbeech]

and again the isue is back: new files are not creating

every time i've to restart  the photoshop 

old psd are also not getting open