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Can't access Print Settings in Photoshop with P800

Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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I have a problem similar to what KWEinstein listed on Oct 03, 2019. I am using an Epson P800 printer and the dialog box I used to see that allowed me to choose things like output resolution and media type no longer shows up. Since I can't take a screenshot of what it used to look like, here is one from a different Epson printer to give you an idea of what I am talking about.

Epson screen 1.jpg

Now I get this:

Epson screen 2.png

I am running Mac OS 12.6

I am running Photoshop 24.0

I have downloaded the latest driver from Epson for the SC-P800. (the 'v9" in the name of the printer is to help me keep track of all of the different things I have tried to get this to work)

I have attempted all of the suggestions mentioned to KWEinstein with this problem.

I tried to select print while holding down the space bar.

I toggled the color handling setting back and forth from printer to Photoshop.

I restored the default settings on the printer.

I removed the printer and re-installed it. 

I am not using wireless, I am using a USB, so there is no AirPrint option. 

I reset my preferences. 

I have uninstalled and reinstalled Photoshop.

I've searched thorugh the Photoshop ecosystem --> Discussions and can't find anything else to try.

I am at the end of my rope!

Any help would be greatly appreciated!  Caren

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correct answers 1 Correct answer

Community Expert , Nov 16, 2022 Nov 16, 2022
Then maybe do the Epson Enema and install the print drivers (from Epson) again: 
1. Delete all instances of Epson printers from System Preferences (System Settings in Ventura)>Print & Fax.

2. Then go to /Library/Printers and toss the whole Epson folder.

3. Toss LFP Remote Panel (IF you are using this utility for your printer).

4. Then reinstall drivers from Epson and never Apple.
 
NOTE: IF you have more than one Epson printer, you need to install the driver in the order of their release! Old
...

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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The screens you are showing are Mac OS print screen controls, not Photoshop.

What specific driver are you running?

V10.85 from Epson is almost a year old (released Dec 2021).

It could be that updating your Monterey may have gone past the point of compatibility with the "current" driver.

 

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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I am running v12.62. 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Then maybe do the Epson Enema and install the print drivers (from Epson) again: 
1. Delete all instances of Epson printers from System Preferences (System Settings in Ventura)>Print & Fax.

2. Then go to /Library/Printers and toss the whole Epson folder.

3. Toss LFP Remote Panel (IF you are using this utility for your printer).

4. Then reinstall drivers from Epson and never Apple.
 
NOTE: IF you have more than one Epson printer, you need to install the driver in the order of their release! Older then newer or you run into issues (eg, install 4800 before you’d install 3880).

 

And never, I mean never let Apple update the print drivers, download directly from Epson and install those packages.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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All Hail the Epson Enema!

I also had to delete Epson files from Printers-->PPDs-->Contents-->Resources and I deleted the Installedprinters.plist.

Thank you thank you.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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"And never, I mean never let Apple update the print drivers, download directly from Epson and install those packages"

Not that it matters, but it should be noted that Apple stopped providing updates to printer drivers a few OS's ago.

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